FirstService Residential · 14 hours ago
Operations Supervisor
Los Angeles, CA
Full-time
Onsite
Entry, Mid Level
$26/hr - $32/hr
2+ years expFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Resident Relations Supervisor is responsible for overseeing the daily activities of the Front Desk Team and assisting the General Manager in delivering exceptional service to residents.
Property ManagementReal Estate
Responsibilities
Work closely with the General Manager and the Board of Directors to plan and implement the strategic plan, community vision, and the goals and objectives
Ensure adherence to association policies and procedures, and compliance with corporate, civil code, and state and federal obligations. This includes reviewing policies on an ongoing basis and ensuring proper records are maintained
Monitor and evaluate the community needs: identify opportunities for improving customer service and communication
Ensure all landscape and maintenance issues are proactively addressed
Comply with company policies, procedures and attend all company mandatory functions
Work closely with committee members and the Board of Directors as directed
Other projects and opportunities as assigned
Conducts onboard training for all new Resident Relations Specialists
Inspects all lobbies throughout shift ensuring consistency and cleanliness
Assists management with investigations, tape/log reviews for property incidents
Reviews and approves RRS's daily shift checklist and shift notes
Responds and documents resident concerns and complaints in a timely manner before escalation to management
Monitors Electronic Security Control and Emergency Response Systems
Resolves and follows-up on all client complaints/issues in a quick and thorough manner Documents and maintains daily activity logs of all lobbies and reports back to management for review and action if needed
Works efficiently to fulfill resident requests
Assists engineering team by accurately imputing work orders for service requests in a timely manner; follows up with both engineering and resident at completion
Follows safety procedures and maintains a safe work environment for all
Complies with service expectations and company standards as well as policies and procedures
Update and generate any required association and management reports as required by G.M
Coordinate all meeting logistics as required by G.M
Act as backup when G.M. is on vacation, sick days, or out of office
Work with Front Desk staff to issue residents gate access transponders and process all transponder payments. Corradiated guest vehicle access and assist in updating resident information in the gate access system
Maintain an organized workspace
Complete company training as assigned, attend all mandatory company functions and adhere to First Service Standards of Operation to include FirstService University courses
Assist General Manager collecting Certificates of Insurance from vendors, moving companies, and others
Manage the move in/out process
Manage monthly billing of EV/Trickle Charge fees including collection of Certificates of Insurance/Proof of Insurance from owners
Complete onboarding of new residents
Responsible for newsletter creation
Manage all clubroom reservations
Parking/storage space leases
Updating key registry on an ongoing basis
Qualification
Required
Excellent customer service skills
Strong leadership and team building skills
Ability to manage multiple priorities
Excellent communication skills
Promotes collaboration
Bachelor's degree preferred or equivalent work experience
A minimum of 2 years of successful hospitality management experience
Ability to lift 25 lbs
Work in an upright standing or sitting position for long periods of time
Must have finger dexterity for typing/using a keyboard
Must be able to sit for long periods of time at a desk
Must be mobile enough to move around office
Must be able to effectively receive telephone calls and voice mail messages
Must be literate and articulate in written form to prepare correspondence
Must be able to handle multiple tasks
Benefits
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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