Apple · 7 hours ago
Software Application Support Engineer, Retail & Marcom Engineering
Sunnyvale, CA
Full-time
Onsite
Senior Level
$147K/yr - $221K/yr
5+ years expApple is a globally recognized technology company that focuses on delivering innovative consumer experiences. In the role of Software Support Engineer, you will be responsible for troubleshooting internal tools, creating documentation, and communicating with users and stakeholders to ensure effective solutions are provided.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Troubleshooting and communicating with the users and stakeholders
Creating, reviewing, and modifying documentation corresponding to the applications’ usage
Replying to users’ questions
Communicating with the development team to provide solutions
Taking an active role in the definition and evolution of standard practices and procedures
Qualification
Required
5+ years of relevant work experience
Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback)
Basic coding knowledge of the Ruby on Rails framework
Proven knowledge of MySQL and Postgres databases
Preferred
Bachelor's degree in Computer Science/technical degree
Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment
Strong desire to work in a fast-paced environment with multiple releases a week
Excellent analytical and problem-solving skills
Firm understanding of security best practices and vulnerabilities
Experience with monitoring tools (e.g., Splunk)
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase