Rendr · 14 hours ago
Patient Support Coordinator
New York, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expRendr is a leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. The Patient Support Coordinator serves as the primary liaison between patients, their families, and medical providers, ensuring timely and compassionate support throughout the primary care journey.
Health CareHospital
Responsibilities
Serve as the first-line resource for patient inquiries via phone, email, and patient portals
Coordinate appointments, follow-ups, and referrals across multiple providers and departments
Support patients in understanding treatment plans, scheduling needs, and next steps in their primary care
Assist with insurance verification and prior authorizations
Maintain accurate and up-to-date patient records in the EMR system
Monitor patient progress and proactively reach out to ensure continuity of care
Escalate clinical concerns to medical care team
Collaborate with nurses, physicians, and administrative staff to streamline patient workflows
Uphold patient confidentiality and compliance with HIPAA and organizational policies
Qualification
Required
High school diploma or equivalent; associate or bachelor's degree preferred
Customer support for half a year to one year required
Strong communication and interpersonal skills with a patient-centered mindset
Bilingual English and Cantonese or Mandarin speaking skills, required
Proficiency with EMR/EHR systems, Microsoft Teams and other general office software
Ability to multitask, prioritize, and remain calm in a fast-paced environment
Preferred
Experience in healthcare administration and patient services, preferred
Both Cantonese and Mandarin speaking skills, preferred
Knowledge of insurance processes and medical terminology is a plus
Benefits
Medical, Dental, and Vision Insurance
401k with Company Match
Paid Time Off
Paid Holidays/ Floating Holiday(s)
Commuter Benefits
Health Savings Account/ Flexible Spending Account/ Dependent Care Account
Annual Performance Bonus
Company
Rendr
Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City.
1001-5000 employees
H1B Sponsorship
Rendr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (8)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-28Acquired
Leadership Team
John Hui
Co-Founder & CDO
Company data provided by crunchbase