Wells Fargo · 16 hours ago
Lead Process Engineer - Observe to Agent Delivery
Charlotte, NC
Full-time
Hybrid
Senior Level
5+ years expWells Fargo is a global leader in financial services, committed to innovation and community empowerment. They are seeking a Lead Process Engineer to apply task mining and process intelligence for optimizing and automating processes across enterprise initiatives.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Execute O2A lifecycle activities (Observe Optimize Analyze • Run)
Support configuration of Observe Assistant, activity tagging, persona behavior modeling
Work with engineering to translate observed behavior into actionable agentic features
Track milestones, validate data quality, resolve blockers, and ensure timely delivery Partner with Business Sponsors, product owners, data scientists, and operations SMEs
Conduct observation deployments across selected personas and applications
Build behavioral and task-level insights to support productivity improvement
Run end-to-end analysis of task-level behavior, cognitive load indicators, and exception patterns
Work with teams to enable advanced masking, clickstream, LLM-driven insights, and multi-application analysis
Support validation of call-time analytics, multitasking behavior, mainframe activity capture
Deploy SKAN.ai agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements
Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization
Generate structured process documentation (SOPs) for downstream automation teams
Monitor continuous observation cycles and maintain audit/logging standards
Qualification
Required
5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Hands-on experience with SKAN.ai or similar task/process mining tools
Understanding of task mining & masking configurations
Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
Proficiency in process analytics, workflow analysis, and productivity studies
Ability to read and interpret system logs, user-activity capture, or desktop-analytics outputs
Familiarity with LLM-driven insights and continuous observation frameworks
Benefits
Robust benefits
Competitive compensation
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-06
2026-02-05
2026-02-05
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