FAB&T · 2 hours ago
Full Time Lead Customer Service Representative, Hwy 5 Branch
Cabot, AR
Full-time
Onsite
Senior LevelFAB&T is a financial institution seeking a Lead Customer Service Representative to provide leadership and guidance for branch operations. The role involves overseeing daily workloads, ensuring operational accuracy, and developing customer loyalty while supporting the Branch Manager in various tasks.
BankingFinancial ServicesFinTechWealth Management
Responsibilities
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks as well as new account opening steps and necessary documents, per the bank's policies and procedures
Supports attainment of branch goals by increasing the individual cross sales ratio for new accounts and existing customers. Refers new business to other company areas such as mortgage, credit card, and Wealth Management. Develops and builds customer loyalty
Leads by example and sets the tone for branch staff for personal commitment to the Company and its culture. Supports the Branch Manager in assuring that sales and service behaviors of the personnel are consistent with the Company's core values and profit objectives
Understands the mechanics of running a branch and is able to perform all the essential functions with a high degree of expertise to insure that his/her branch is operating consistently with all company practices, policies, and procedures. Assumes the day to day management duties of the branch in the absence of the Branch Manager
Works with Branch Manager to identify and develop the future leaders and skilled staff to ensure a pipeline of talent exists with the branch to support the Company's vision and objectives. May also assist Branch Manager in the selection, development, training, and retention of staff
Assigns duties to customer service representatives to ensure efficiency in the branch. Trains employee's on customer service and teller procedures
Identifies ways to mitigate service delivery weaknesses and exploit potential service delivery strengths to differentiate FAB&T in the market
Takes an active role in activities that promote the good will of the Company in the community
Perform any other related duties as required or assigned
Qualification
Required
Provide oversight on all operational activities including transaction accuracy and execution of operational leadership tasks as well as new account opening steps and necessary documents, per the bank's policies and procedures
Supports attainment of branch goals by increasing the individual cross sales ratio for new accounts and existing customers
Refers new business to other company areas such as mortgage, credit card, and Wealth Management
Develops and builds customer loyalty
Leads by example and sets the tone for branch staff for personal commitment to the Company and its culture
Supports the Branch Manager in assuring that sales and service behaviors of the personnel are consistent with the Company's core values and profit objectives
Understands the mechanics of running a branch and is able to perform all the essential functions with a high degree of expertise to insure that his/her branch is operating consistently with all company practices, policies, and procedures
Assumes the day to day management duties of the branch in the absence of the Branch Manager
Works with Branch Manager to identify and develop the future leaders and skilled staff to ensure a pipeline of talent exists with the branch to support the Company's vision and objectives
May also assist Branch Manager in the selection, development, training, and retention of staff
Assigns duties to customer service representatives to ensure efficiency in the branch
Trains employee's on customer service and teller procedures
Identifies ways to mitigate service delivery weaknesses and exploit potential service delivery strengths to differentiate FAB&T in the market
Takes an active role in activities that promote the good will of the Company in the community
Perform any other related duties as required or assigned
Understands and adheres to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security
Company
FAB&T
FAB&T can help you and your family by offering a range of financial solutions to fit your financial needs.
Founded in 1949
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Wilson
President and Chief Operating Officer
Roger Sundermeier
Senior Vice President, Chief Brand Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-09-09
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2025-08-29
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