Wells Fargo · 12 hours ago
Senior Lead Process Engineer - Observe to Agent
Dallas, TX
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expWells Fargo is a global financial services leader committed to driving innovation and empowering communities. The Senior Lead Process Engineer will define and scale the enterprise Observe-to-Agent strategy, focusing on leveraging advanced observation and agentic AI capabilities to enhance operational efficiency and business value.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Define enterprise strategy for O2A observation, optimization, and agent generation
Build O2A operating model including governance, lifecycle stages, roles/responsibilities, and prioritization framework
Determine scalable implementation pathways for persona coverage, behavioral insights, and continuous optimization loops
Define strategic roadmap for enterprise Agentic AI adoption (autonomous workflows, memory, planning, tool-use architectures)
Lead governance and Responsible AI practices for agentic systems
Drive advanced knowledge graph, ontology, and Neo4j-based reasoning models to underpin Agentic AI
Define enterprise view for workforce analytics using O2A, SKAN, Celonis, behavioral modeling, and productivity insights
Identify where to deploy SKAN vs. Celonis vs. O2A based on maturity, process type, and data availability
Develop enterprise benchmarks, KPIs, and operating constructs for productivity, behavior analytics, and cognitive load mapping
Partner with AI, IA, Data, Operations and Technology leaders to align multi-year roadmap
Develop business cases for large-scale agent deployment derived from observed tasks
Govern intake, prioritization, and sequencing across businesses and functions
Represent O2A/Agentic Strategy in senior forums (COO, AI, Ops leadership)
Lead enterprise-wide experimentation agenda, capability scaling, and innovation cycles
Promote continuous discovery, measurement, and feedback loops
Qualification
Required
7+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
7+ years in transformation strategy, AI/Automation strategy, or enterprise process domains
Prior experience building multi-year roadmaps or operating models at enterprise scale
Ability to design enterprise-wide operating models, governance, and lifecycle frameworks
Expertise in synthesizing behavioral, process, and task-level analytics into strategy
Strong AI fluency (LLMs, Agentic AI, knowledge graphs, ontology, autonomous systems)
Proven ability to influence senior executives and drive enterprise change
Excellent communication, change-management, and storytelling capabilities
Benefits
Robust benefits
Competitive compensation
Programs designed to help you find work-life balance and well-being
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-06
2026-02-05
2026-02-05
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