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IT Support Analyst I jobs in United States
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Elevated Search Partners · 4 hours ago

IT Support Analyst I

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityMid Level
date4+ years exp
Elevated Search Partners is representing a growing company in the entertainment and production space that is looking for an IT Support Analyst. The role involves providing end-user support, troubleshooting connectivity issues, and ensuring smooth IT operations in a fast-paced environment.
Staffing & Recruiting

Responsibilities

Be the go-to for end-user support across Windows laptops, Microsoft 365, printers, and common peripherals
Set up, deploy, and refresh laptops and desktops for new and existing employees
Support user accounts, email setup, access changes, and offboarding
Assist with conference room tech, AV setups, and collaboration tools
Troubleshoot basic connectivity issues (Wi-Fi, VPN, network access) and escalate when needed
Track IT assets and keep tickets and documentation organized
Provide occasional onsite support at nearby offices or operational sites

Qualification

Windows supportMicrosoft 365 supportTroubleshooting skillsDevice management toolsBasic networking knowledgeCompTIA A+ certificationCustomer-first mindsetClear communicationIndependent work

Required

4–7 years in IT support, helpdesk, or desktop support roles
Strong troubleshooting skills in Windows and Microsoft 365 environments
Experience working with laptops, desktops, and standard office hardware
A customer-first mindset and clear communication style
Ability to work independently and manage multiple requests
Comfort with light physical tasks like moving or setting up equipment

Preferred

Exposure to device management or identity tools (e.g., Intune, Entra ID)
Basic networking knowledge or familiarity with enterprise Wi-Fi environments
Experience supporting cloud-based phone or collaboration platforms
Background in multi-site, field, or production-style environments
CompTIA A+ or similar certification

Company

Elevated Search Partners

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Elevated Search Partners is the premier talent acquisition agency that offers comprehensive hiring solutions across a broad range of industries and functions.
dateFounded in 2022
location
Los Angeles, CA, US
people-size11-50 employees

Funding

Current Stage
Early Stage

Leadership Team

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Kirill Elistratov
Principal Recruiter / Managing Partner
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Company data provided by crunchbase