Hilton Sandestin Beach Golf Resort & Spa · 1 day ago
PBX Operator
Miramar Beach, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expHilton Sandestin Beach is a resort focused on delivering exceptional guest experiences through a dedicated team. The PBX Operator is responsible for answering and responding to internal and external calls, ensuring outstanding service while managing guest inquiries and emergencies.
Hospitality
Responsibilities
Responds to guest inquiries and requests and resolve issues via telephone in a timely, friendly, and efficient manner
Follows up with guest requests to ensure service received is satisfactory
Provides information and demonstrates knowledge of all hotel facilities and services
Responds to emergencies. Documents and relays comprehensive, accurate information to proper parties in emergency situations
Accepts and delivers all messages promptly and accurately, utilizing proper grammar and spelling
Directs calls to guest rooms ensuring to verify proper security information
Operates office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
Dispatches Housekeeping and Engineering calls in a timely manner and follow-up to ensure that tasks are completed
All other duties as instructed by supervisor
Operates the facsimile machine to send, receive, and log transmissions. Notify guests using the message function of the computer of incoming faxes, package and express mail deliveries
Maintains an alert, attentive, calm, and reassuring tone of voice
Responds to guests’ requests by communicating their needs to appropriate departments in a prompt and courteous manner
Other duties and special projects, as assigned by the supervisor, such as room reservations processing, selected guest service agent functions, development and analysis of PBX reports with regard to call volume and service levels, etc
Qualification
Required
Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner
Ability to access and accurately input information using a moderately complex computer system
Ability to read the English language to fully comprehend and communicate clearly all guest messages
Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees
Any combination of education, training or experience that provides the required knowledge skills and abilities
Preferred
High school diploma preferred
Prior hospitality and/or communications experience preferred
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Free daily meal service (lunch or dinner)
Health insurance
Paid time off
Vision insurance
Company
Hilton Sandestin Beach Golf Resort & Spa
The shining star of Destin Florida Hotels.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase