American Trust Retirement · 12 hours ago
Client Service Manager, Retirement Services
Lexington, KY
Full-time
Hybrid
Mid LevelAmerican Trust Retirement is seeking a Client Service Manager to deliver high-quality account management for a portfolio of defined contribution relationships. The role focuses on client satisfaction, retention, and operational efficiency while resolving client issues and providing retirement plan expertise.
CrowdfundingFinancial Services
Responsibilities
Build strong relationships with clients and advisors through proactive communication
Maintain and enhance relationships with clients, financial advisors, and industry partners by providing engaging on-going service; serve as the primary point of contact for all assigned clients, financial advisors, and partners, on the day-to-day account management with operational oversight of all account related activities
The Client Service Manager may work with the Relationship Managers to deliver client satisfaction by providing retirement plan and operational expertise, proactively identifying, owning and resolving client issues and engaging clients with value added consulting
Support clients in managing their fiduciary responsibilities by addressing and resolving plan compliance, regulatory and operational issues in conjunction with the third- party administrator (“TPA”) and financial advisor, if applicable
Ensure that our commitments to our clients are met by proactively reviewing the status of assigned plans’ periodic activity (compliance testing, 5500, quarterly statements, RMDs, etc.)
Coordinate effectively and efficiently with internal operations partners, financial advisors, and other client related service providers
Adhere to team individual service and retention goals
Responsible for the overall client relationship experience, including building and maintaining a strong relationship with plan sponsors, advisors, and TPAs
Analyze, troubleshoot, and problem solve plan administration and recordkeeping issues
Provide training to Advisors, and Plan Sponsors, to communicate procedures relating to payroll submission, fund changes, loan and distribution processing, compliance testing, etc
Advise Plan Sponsors on mandatory and discretionary plan document amendments
Understand non-discrimination testing under sections 401(k), 401(m) and 401(a)(4) of Internal Revenue Code
Provide assistance and website training to Advisors, Plan Sponsors, and TPAs
Solves diverse and complex problems using solid analytical skills where limited precedents or guidelines exist
Able to understand process flow and their interdependencies
Qualification
Required
Bachelor's degree or an equivalent combination of education and relevant experience
Knowledge of ERISA Regulations and the applicable Internal Revenue Code is required
Advanced knowledge of Microsoft Excel and Outlook is required
Must have strong written and verbal communication skills
Capable to relate the customer needs to other team members and leadership
Must have the ability to process detailed work within assigned timeframes and without errors
Familiarity with various plan designs (traditional 401(k), safe harbor, automatic contribution arrangements, new comparability, etc.)
Demonstrated experience handling relationships with participants, advisors, Plan Sponsors, or TPAs
Preferred
Professional certification preferred ASPPA (QKA, QPA), CEBS or NIPA (APA) (APR) preferred
SunGard Relius Administration experience preferred
Compliance testing and contribution calculation experience preferred
Company
American Trust Retirement
American Trust Retirement is a financial services company providing customized retirement solutions in Dubuque, Iowa. It is a sub-organization of EdgeCo.
Founded in 1911
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John DiFini
Chief Technology Officer (CTO), Retirement Services
Burke Johnson
Chief Operating Officer
Company data provided by crunchbase