Paul Davis Restoration of Cleveland Metro and Akron · 10 hours ago
Disaster Recovery Technician
Chagrin Falls, OH
Full-time
Onsite
Entry Level
$18/hr - $22/hr
1+ years expPaul Davis Restoration of Cleveland Metro and Akron is dedicated to providing best-in-class results in the property damage restoration industry. The Disaster Recovery Technician is responsible for responding to emergency situations, managing inventory, and ensuring the safety and preservation of properties while assisting with customer service and quality assurance.
Construction
Responsibilities
Actively participates in pack outs, inventory, loading, content manipulation, content cleaning, structure cleaning, mitigation assistance and any duty that the contents teams are called out to
Packs and securely unpacks client’s property with care and no damage to property or structure
Records a thorough inventory of all client’s restorable and non-restorable items
Takes photos of jobs assigned from start to finish
Utilizing the provided software for daily jobs and keeping up to date with the contents that will be coming and going from the warehouse space
Manages inventory to record deliveries, shipments, and stock levels
Communicates with Contents Project Manager to discuss materials that are needed for them to complete their work on the job
Maintains a clean, organized, accessible and safe warehouse environment
Takes ownership of the security of the building daily
Assisting the Contents Project Manager with job quality assurance and customer service
Inputting notes for daily work to assist in communication within the department
Communicate daily with the Contents Project Manager on the state of the warehouse, inventory, daily notes, forms, and any other departmental requirements
Paid IICRC certification available
Qualification
Required
Knowledge of technology (iPhone, iPad, computer)
Customer Service Skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, Moisture Mapper, and additional systems as requested
Ability to create documents
Ability to answer and communicate with customers over the phone and face to face
Ability to work independently and / or with a team
Ability to participate in an on-call schedule
Ability to work within hazardous environments safely
Ability to operate a company vehicle safely
Maintain a level of confidentiality
Constantly move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally requires a ladder to complete jobs
Must be able to communicate and converse with customers over the phone and face to face
Frequently will lift up to 60lbs
Ability to safely operate a company vehicle
Preferred
High School Diploma or GED
Customer Service experience
1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
Benefits
Company clothing
Medical, Dental and Vision Benefits
Company cell phone/cell phone allowance
401(k)
401(k) matching
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Parental leave
Company
Paul Davis Restoration of Cleveland Metro and Akron
For over 30 years Paul Davis has helped the businesses and families in Cuyahoga, Lake, Geauga, and Ashtabula counties when they experience fire, water, wind, and mold damages.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase