AMEX Healthcare · 11 hours ago
Senior Analyst-Corporate Product Management
New York, NY
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
2+ years expAmerican Express is a global leader in payment solutions and is seeking a Senior Analyst to advance their Corporate Spend Capacity growth strategy. The role involves developing and managing corporate payment and spend enablement solutions, enhancing customer experiences, and collaborating with various teams to drive results.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Support new customer journeys across digital and assisted channels (web, app, call center); elevating friction points through testing and translating insights into actionable improvements for communications & GTM strategies
Maintain and monitor Capacity Enablement collateral and assets to ensure accuracy, consistency, and seamless execution
Build strong, collaborative partnerships with Marketing to drive results through effective digital strategies
Partner closely with the Senior Manager to run the business and advance key priorities
Cultivate a deep understanding of customer line needs to deliver go to market approach including identifying contextually relevant placements and developing compelling language and training for Marketing and Field Teams
Lead the relationship with key partners such as Risk, Marketing, Underwriting Advisory, Field, GCO and LOBCO to drive continued improvement
Develop a strong partnership with Marketing and Partners, driving and influencing customer awareness digital strategies to increase Corporate Customer Engagement with Capacity Enablement tools
Monitor & Develop Capacity Enablement collateral and curriculum housed in the Field Resource Center; ensuring that colleagues continually have access to the necessary information
Monitor, analyze, and present Capacity Enablement performance for newly acquired and existing customers, emphasizing trends and insights
Qualification
Required
Self-starter, strategic & creative thinker who thrives in a dynamic environment
A customer first mindset with proven experience leveraging customer insights
Comfort with data, utilizing customer insights and other data to develop strategies
Excellent verbal and written communications skills and proven ability to communicate effectively to audiences across leadership levels
Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, effectively drive processes and handle changing priorities
Strong project management abilities with the ability to drive multiple initiatives across different work streams simultaneously
Strong collaboration and partnership skills – track record for building positive relationships and finding mutual benefit with multiple cross-functional partners
Process-oriented with great attention to detail
Preferred
Bachelor's degree or equivalent years of experience
2+ years' experience in payments product management or marketing capacity
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase