AMEX Healthcare · 2 days ago
Senior Analyst, Card Delivery Experiences
New York, NY
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $125K/yr
2+ years expAmerican Express is a leader in supporting small business owners and larger companies with products and services. The Senior Analyst, Card Delivery Experiences will own the strategy, execution, and optimization of all card delivery marketing experiences, focusing on enhancing customer engagement and first impressions for Card Members.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Own end-to-end creative and operational management of card delivery experiences, collaborating closely across card products, internal & external creative agencies, global card issuance (GCI), direct marketing excellence (DME), servicing, and enterprise digital experiences (EDX)
Oversee and document all workflow logistics inclusive of print and production timelines, inventory, budget and fulfillment processes, while identifying opportunities for operational optimizations and efficiencies
Develop and launch assets as part of product refreshes and other customer marketing initiatives across all card delivery experiences including premium unboxing experiences
Drive executional rigor and operational excellence while flawlessly delivering high impact experiences in a highly visible and logistically complex environment
Serve as the day-to-day marketing lead and facilitator of weekly forums across partners
Collaborate with Consumer and Corporate counterparts to share best practices and identify new opportunities
Build and leverage strong cross-functional relationships to influence outcomes across teams
Manage engagement reporting & tracking, develop trend analysis and insights to help build a learning agenda to drive innovation and elevated customer experiences
Qualification
Required
Bachelor's degree required
2–3 years of experience in prospect/customer marketing, operations, and/or intensive, highly logistical program management
Proven experience planning, managing, and communicating the details of multiple workstreams in a fast-paced environment
Experience managing compliance and approval processes
Ability to influence and collaborate across cross-functional teams and stakeholders
Self-starter comfortable operating in high-visibility and operationally complex initiatives
Strong written, verbal, and presentation communication skills with high attention to detail
Preferred
Experience in print and/or direct mail marketing
Strong understanding of the direct marketing landscape
Experience managing agencies or external partners
Proven project management skills with the ability to manage multiple priorities in a fast-paced environment
Hands-on experience in creating, managing, and QA'ing tracking URLs to ensure accurate performance measurement and reporting
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase