Super Micro Computer Spain, S.L. · 6 hours ago
Technical Support Associate
Jersey City, NJ
Full-time
Onsite
Entry Level
$69K/yr - $90K/yr
1+ years expSupermicro is a leading provider of advanced server, storage, and networking solutions. The Technical Support Associate will provide frontline technical support to end-users, diagnose and troubleshoot hardware and software issues, and ensure customer satisfaction by contributing to a seamless customer experience.
Data StorageInternet of ThingsNetwork HardwareSoftware
Responsibilities
Provide frontline technical support to end-users via phone, email, and ticketing system
Diagnose and troubleshoot hardware, software, and network-related issues
Escalate complex problems to higher-level support teams when necessary
Perform physical installation, rack and stack, cabling, and networking of data center hardware
Assist in the deployment of server, storage, and networking equipment
Monitor and maintain data center infrastructure to ensure optimal performance and uptime
Perform regular maintenance and upgrades on data center hardware and software
Collaborate with data center staff to address and resolve technical issues
Conduct quality checks and test system functionality post-installation
Work with internal teams to gather client requirements and provide technical expertise during the post-sales process
Coordinate with the engineering team to ensure seamless integration of hardware solutions
Ensure compliance with data center policies and procedures
Document and report data center activities and incidents
Travel up to 50% of the time to customer sites and data centers
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate's degree in Electrical/Electronics Engineering with equivalent relevant experience
1+ year of experience in servicing complex X86 systems and parts
1+ years of experience in a customer support role
Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues
Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment
Experience with statistical Excel functions or database management
Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment
Hands-on experience with enterprise-grade server hardware
Strong verbal and written communication skills with an emphasis on technical communication
Punctual, detail-oriented, and proactive in driving solutions
Experience working in large enterprise environments or certifications in Windows and Linux
Must have a valid driver's license and a reliable automobile
Ability to lift/carry at least 50 lbs
Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)
Benefits
Comprehensive benefits package
Participation in bonus and equity award programs
Company
Super Micro Computer Spain, S.L.
Super Micro Computer Inc., fundada en 1993 en California, USA, fabricante líder en placas base, chasis y servidores de altas prestaciones.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-12-08
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