Netflix · 21 hours ago
Support Solutions Engineer (L5), Cloud Networking, CIE
United States
Full-time
Remote
Senior Level
$200K/yr - $300K/yrNetflix is a global entertainment company that aims to entertain the world. They are seeking a Support Solutions Engineer who will be responsible for delivering excellent support experiences, troubleshooting customer requests, and improving support tools and documentation.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Deliver an excellent support experience to Netflix’s developer community
Advocate for our customers, follow through on issues and resolve them in a reasonable time
Provide insights, feedback and champion customer sentiment about the tools we support to our partners across Infrastructure Engineering
Partner with Product Management, Developer Education and Engineering to track and maintain visibility into ongoing issues and communicate customer needs to ensure improving in these areas is prioritized
Drive collaboration efforts to reduce product friction and increase usability so that Infrastructure Engineering can build, deploy and deliver highly functional solutions for the Developer Community
Monitor and handle our customers’ requests, troubleshooting, solving issues, automating support needs, developing support documentation and runbooks, improving and maintaining support tools and automation, understanding our product offerings, and continuously looking for ways to improve the engineering support experience
Qualification
Required
Proven ability to deliver superior customer support and advocate for customer needs across complex organizations, ideally within a central team
Highly adaptable, thriving in fast-paced, ambiguous environments, and comfortable managing end-to-end investigations with creative problem-solving
Data-driven decision-maker with strong written and verbal communication skills, including experience enhancing documentation and explaining technical concepts to diverse audiences
Deep understanding of network access control in AWS and Kubernetes environments, including security group rule evaluation, CIDR notation, protocol/port specifications, and cross-account access patterns, with experience troubleshooting 'why can't I connect' scenarios
Proficiency in DNS fundamentals including record types (AAAA, CNAME, MX, TXT), zone delegation, TTL behavior, and resolution troubleshooting, with hands-on experience in Route53 or equivalent DNS management platforms
Working knowledge of AWS VPC concepts (subnets, route tables, NAT gateways, VPC peering, PrivateLink, TransiGateways, CloudWAN) with understanding of IPv6 and IPv4 differences, including address allocation, dual-stack configurations, and IPv6-specific considerations (NAT44, NAT64, Happy Eyeballs). Familiarity with infrastructure-as-code practices and platforms (OctoDNS, Terraform) for managing network resources at scale
Familiarity with load balancing concepts (DNS round robin, ALB/NLB, Classic ELB), including listener configuration, target groups, health checks, and common failure modes in distributed systems
Ability to leverage existing monitoring dashboards, log analysis tools, and large datasets (with basic SQL) to investigate issues, identify patterns, and communicate findings clearly to both technical and non-technical stakeholders
Eager to continuously learn and improve operational efficiency through automation and visualization, with a strong desire to understand how security products and platforms work together
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
Founded in 1997
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (310)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$72.11BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $67.2B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2026-02-06
2026-02-06
Company data provided by crunchbase