TEKsystems · 3 hours ago
Desktop Support Analyst
Cambridge, MA
Contract
Onsite
Mid Level
$25/hr - $30/hr
4+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Analyst to serve as a central point of contact for IT-related incidents and service requests. The role involves coordinating hardware and software systems, providing Level 2 deskside support, and ensuring the operational efficiency of IT assets for employees and contractors.
Information Technology
Responsibilities
Procure, track, maintain, and deploy IT hardware assets, including laptops, peripherals, accessories, and consumables, ensuring accurate inventory and availability to support daily operations
Support and maintain AV hardware and software in meeting rooms and shared spaces, including coordinating service requests and on-site support with the AV vendor
Perform hardware repair, maintenance, and replacement for end-user devices, printers, AV equipment, and related peripherals
Provide Level 2 deskside support by troubleshooting and resolving more complex hardware, software, telephony, and connectivity issues across Windows, Mac, and mobile platforms
Assist with employee onboarding and offboarding by setting up user accounts, provisioning devices, configuring profiles, and addressing access or password-related issues
Log, track, and document incidents, requests, and resolutions in company issue-tracking systems, contributing to consistent and repeatable support practices
Support meeting room technology and collaboration tools to ensure reliable operation for in-person and hybrid meetings
Work with other IT teams to escalate and resolve issues efficiently, minimizing downtime and user impact
Monitor IT systems and perform routine checks to help ensure stable performance across supported platforms and devices
Contribute to IT projects by providing hands-on support, testing, and technical assistance as needed
Create, update, and share IT documentation related to procedures, common issues, and standard configurations
Travel to other company sites as needed to provide hands-on support and address IT or AV-related issues
Deliver prompt, professional, and customer-focused technical support, maintaining a high standard of service for all employees
Qualification
Required
Bachelor's degree in related field (e.g., IT, computer science)
4+ years of relevant experience with IT service delivery in comparable settings
Experience with Windows, Mac, and mobile device platforms, including related applications and software
Prior experience planning and delivering IT service support, working with wide-ranging solutions, and providing responsive technical customer service and consulting to internal teams within a quality and compliance environment
Experience working with users across teams to diagnose and resolve complex IT system/ process issues with platforms across areas
Experience developing and managing relationships with service providers, internal and external
Proven performance in earlier role
Preferred
Certifications related to service delivery area (e.g., CompTIA A+, Network+, Security+, or ITIL v3)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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