TEKsystems · 11 hours ago
IT Service Desk Technician
Louisville, KY
Full-time
Onsite
New Grad, Entry Level
$20/hr - $24/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Tier 1 Helpdesk Technician to provide front-line technical support to end users. The role involves troubleshooting technical issues, supporting Microsoft 365 applications, and escalating complex problems to higher-tier teams.
Information Technology
Responsibilities
Serve as the first point of contact for end-user technical support via phone, email, chat, and ticketing system
Troubleshoot and resolve issues related to Windows OS, user profiles, system performance, and basic network connectivity
Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
Perform password resets, account unlocks, and basic user administration within Active Directory
Set up and configure new workstations, peripherals, and standard software packages
Assist with printer connectivity and troubleshooting within the local network
Document all work performed, updates, and resolutions within the ticketing system
Escalate unresolved or advanced technical issues to Tier 2 or specialized support teams
Follow established procedures, knowledge articles, and best practices to ensure consistency and compliance with IT policies
Support remote users with VPN connectivity, MFA setup, and Windows login issues
Qualification
Required
0–2 years of helpdesk, desktop support, or customer service experience in a technical environment
Foundational knowledge of Windows 10/11, Microsoft 365, and basic networking concepts
Familiarity with Active Directory, MFA tools, and ticketing systems (ServiceNow, Jira, or similar)
Strong communication, problem-solving, and customer service skills
Ability to work efficiently in a team environment and manage multiple support requests
Preferred
Experience with hardware imaging, deployment tools, or MDM solutions (Intune/Entra)
Understanding of ITIL concepts or formal ticket lifecycle workflows
CompTIA A+ or similar entry-level certification is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase