Unily · 1 day ago
Director, Professional Services Engineering
United States
Full-time
Remote
Director/Executive
10+ years expUnily is a company that partners with large enterprises to enhance digital Employee Experience transformation. The Director of Professional Services Engineering will lead a team of engineers to deliver custom solutions for clients, ensuring alignment with the product roadmap while fostering a culture of technical excellence.
Enterprise SoftwareSoftware
Responsibilities
Lead the execution of client delivery development projects by managing a team of full-stack engineers
Deliver high-quality solutions as an extension of the OOTB product offerings including system integrations, custom widgets, and migration tooling
Train the team on estimation and feasibility analysis best practices and timeline management
Establish and enforce development best practices, code quality standards, and delivery methodologies
Oversee the technical architecture of client engagements
Support critical build-versus-buy decisions to ensure scalable, maintainable solutions
Build, mentor, and grow a high-performing team of full-stack and QA engineers
Foster a culture of technical excellence, continuous learning, and customer obsession
Establish career development paths and conduct technical reviews to ensure code standards and alignment to customer requirements
Ensure your team has the tools and support needed to succeed
Leverage resource management strategies, processes and associated tooling
Partner to optimize resource utilization
Establish effective capacity planning frameworks to support management of multiple projects concurrently
Create contingency plans to address resource constraints and demand fluctuations
Establish and maintain a robust collaboration framework with Product and Product Engineering teams
Participate in product roadmap discussions and provide customer insights that inform product direction
Ensure Professional Services solutions complement or extend rather than compete with product capabilities
Partner in defining and implementing information architecture best practices across all client solutions engagements
Ensure consistency in how we structure data, design system integrations, and build extensible solutions
Create reusable patterns and frameworks that accelerate delivery while maintaining quality
Design solutions that can evolve with both client needs and product capabilities
Qualification
Required
10+ years of software engineering experience with at least 5 years in leadership roles
Experience in a SaaS or enterprise software environment
Proven track record of leading customer-facing engineering teams in a Professional Services or Solutions Engineering capacity
Strong full-stack development expertise with experience in modern frameworks and integration architectures
Demonstrated ability to collaborate effectively with Product Management and Engineering organizations
Experience establishing technical standards, best practices, and governance frameworks
Excellent communication skills with ability to engage both technical and business stakeholders
Background in building migration tools, custom integrations, and extensible widget frameworks
Track record of building reusable frameworks and accelerators for Professional Services teams
Experience balancing customer customization needs with product scalability
Expertise in software solutions using the .NET Framework, .NET Core/.NET 6+, AngularJS, modern Angular, and React
Expertise in modern API architectures (REST, GraphQL, webhooks)
Experience with cloud platforms and infrastructure-as-code
Interest in and experience with AI-assisted development
Familiarity with agile development practices
Interest in DevOps tools and CI/CD pipelines
Experience with academic or personal projects involving web development
Exposure to/understanding of Content Management Systems
Bachelor's degree or commensurate experience required (Computer Science background a plus)
Willingness to travel occasionally, up to 5-10% as needed, (domestic and international) to support global team and client engagements
Preferred
Advanced certifications a plus
Agile certifications (SAFe, Scrum) beneficial
Benefits
23 vacation days
10 sick days
1 annual volunteer day
1 day off for your birthday!
Medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels
1x your annual salary in Life and AD&D coverage at no cost to you
5% match on your 401(k) and no vesting schedule after your first 90 days
25 days holiday plus an extra paid day off to enjoy your birthday
Vitality life cover (for health, sight, hearing and dental)
Aviva pension (via a salary sacrifice scheme)
Life assurance
Income protection
1 fully paid volunteering day per year
An employee matching charity donation scheme
Options to lease an Electric Vehicle through our salary sacrifice scheme
Company
Unily
Unily is the world's first AI-native employee experience platform, delivering digital employee experience and digital workplace solutions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$68MKey Investors
Farview Equity Partners,Silversmith Capital Partners
2021-12-21Acquired
2019-06-17Private Equity· $68M
Leadership Team
Sam Hassani
Chief Technology Officer
William Saville
Board Member
Recent News
Morningstar.com
2025-12-12
2025-10-09
Company data provided by crunchbase