II-VI Aerospace & Defense · 6 hours ago
Customer Support Coordinator
27650 Southwest 95th Avenue, Wilsonville, OR, 97070, US
Full-time
Onsite
Mid, Senior Level
$24.17/hr - $36.87/hr
5+ years expII-VI Aerospace & Defense is a global leader in lasers and engineered materials, providing critical technology to a wide range of customers. They are seeking a Customer Support Coordinator to manage customer requests, process orders, and ensure customer satisfaction while working closely with various departments.
AerospaceAppsManufacturingSpace Travel
Responsibilities
Receives customer requests and prepares documents/trouble tickets in the Salesforce CRM system related to processing returns (RMA's), servicing and exchanges
Process sales and service order bookings and RMA's for replacements and depot repair orders
Update databases with status of return material issues
Record and report the status of equipment returns, repair replacements, sales orders and delivery schedules
Reconcile and audit orders to customer contracts / purchase orders
Ensure sales and service orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies
Enter and book sales and service orders in the global Oracle ERP System
Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met
Interface with customers, sales and other departments to address and resolve issues related to service bookings and customer satisfaction
Provide timely order status and tracking information to internal and external customers
Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
Provide month end and quarter end support as needed to achieve corporate goals
May be asked to participate in projects and cross-functional teams to help support department and company initiatives
Qualification
Required
Minimum of 5 years of experience in Customer Service and Sales Support organization
Proven Communication skills required
Demonstrated ability to problem solve and complete tasks in a timely manner
Must be Detail oriented and organized
Exudes a professional presence and position
Preferred
Oracle and Salesforce CRM experience preferred
Strong knowledge of Service Repair, RMA fulfillment processes is a plus
Knowledge of reporting and dashboards is a plus
Experience with international shipping methods, terms and exporting orders
Experience with MS Office (Word, Excel, Outlook, etc.)
Company
II-VI Aerospace & Defense
II-VI Aerospace & Defense provides optical assemblies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sheila Campbell
Sr. Human Resources Business Partner
Recent News
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