Indigo · 10 hours ago
First Line IT Support
Denver, CO
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrIndigo is offering a great opportunity for someone looking to build a career in IT. This role involves providing technical support across the organization, resolving support tickets, assisting users with queries, and getting involved in delivering IT projects.
Big DataData CenterTelecommunications
Responsibilities
Prioritise and resolve support tickets, escalating issues where appropriate
Provide friendly and helpful end user support across hardware, software, and operating systems
Follow change control procedures and contribute to the creation of change requests
Assist with IT projects and attend internal IT review meetings
Provide administrative and technical support to the IT Manager
Monitor quality of work and report findings as required
Identify where users may need additional training and communicate this appropriately
Ensure compliance with company standards, processes, and policies
The role requires strong communication and customer service skills, with the ability to prioritise tasks, follow change control procedures, and collaborate with internal teams
Qualification
Required
A genuine interest in IT and a desire to learn and grow
Strong customer service and communication skills
Ability to troubleshoot basic hardware and software issues
Familiarity with Windows and/or macOS environments (personal or professional use)
An organised approach with the ability to manage multiple tasks
A calm and helpful manner when supporting end users
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
Founded in 2009
201-500 employees
H1B Sponsorship
Indigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
Company data provided by crunchbase