Edu-Tech Academic Solutions · 3 days ago
IT Systems & Support Manager
Chester Springs, PA 19425, USA
Full-time
Onsite
Mid Level
$50K/yr - $59K/yr
3+ years expEdu-Tech Academic Solutions is seeking a proactive, hands-on IT Systems & Support Manager for a partner PK-8 independent school. This role serves as the primary point of contact for all technology-related issues, ensuring the stable and secure operation of the school's infrastructure while providing exceptional support to students, faculty, and staff.
ConsultingEducationTechnical Support
Responsibilities
Diagnose and resolve hardware (laptops, Chromebooks, iPads, printers) and software issues for all end-users in a timely manner
Manage and troubleshoot classroom interactive displays, projectors, event space sound systems, and video conferencing equipment
Prioritize and document all support requests, system configurations, and troubleshooting steps via the Help Desk ticketing system
Assist in monitoring and maintaining the school's network (LAN, WLAN, and security) and server environments, including Windows Server and virtualization
Administer user accounts and permissions across Google Workspace, Microsoft 365, and Student Information Systems (SIS)
Implement security protocols (antivirus, content filtering) and ensure regular data backups and FERPA compliance
Maintain an accurate inventory of all technology assets, software licenses, and warranties through MDM solutions
Research and recommend cost-effective hardware and software purchases that align with the school's technology plan
Participate in developing the school's long-range technology plan and create clear user guides/training materials
Qualification
Required
Bachelor's degree in IT, Computer Science, or a related field; equivalent professional experience and certifications also considered
3-5 years of technical support experience, preferably in a K-12 educational environment
2+ years of experience in network administration or systems management
Expertise in ChromeOS, Windows, and macOS
Knowledge of network technologies (TCP/IP, VLANs, Wi-Fi) and cloud suites (Google Workspace/M365)
Excellent communication skills with the patience to assist users of all skill levels
Ability to sit, stand, and walk throughout the school campus for extended periods
Must be able to lift and move equipment up to 40 pounds
Ability to crawl, kneel, and climb ladders to install or repair cabling and equipment
Preferred
Google Workspace Administrator certification preferred
Benefits
401K
Healthcare
Vision
Dental
Life insurance
Paid time off
Company
Edu-Tech Academic Solutions
Edu-Tech Academic Solutions offers technology support and strategic planning to schools.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase