Miller Auto Plaza · 8 hours ago
Customer Service Advisor- Vehicle Service Department
St Cloud, MN
Full-time
Onsite
Mid Level
$60K/yr - $60K/yr
4+ years expMiller Auto Plaza is a customer-focused automotive service provider, seeking a Customer Service Advisor for their Vehicle Service Department. The role involves greeting customers, providing service estimates, resolving complaints, and ensuring customer satisfaction throughout the service process.
CommercialConsultingFinance
Responsibilities
Promptly meet and greet customers
Communicate with customers on service needed
Provide (written) accurate estimates for all services or repairs (prior to completing repairs)
Responsible for resolving customer complaints and/or misunderstandings
Inform management of customers with complaints that cannot be resolved
Make policy adjustments within the guidelines established by management
Answer phone calls promptly, courteously, and professionally
Avoid making promises that can’t be kept and follow thru with promises that were made
Assist customers in picking up vehicles; review charges, take them to the cashier/ring them out and answer any questions
Introduce customers to the •Multi-Point Inspection•
Present a service menu of recommended services to every customer
Obtain accurate parts and labor prices and inform customers for all customer pay and internal repair orders
Contact customers with results of diagnosis and additional services needed
Inform customers if delays are expected and document information on repair order
Inspect repair order for proper pricing and information before contacting customer
Contact customers and communicate the status of their vehicle
Obtain properly documented telephone approvals for add on repairs
Notify customers when special order parts come in and make appointment for service
When presenting tire sale, have good, better, best pricing available at all times
Determine payment type and create repair order accordingly along with accurate customer information
Properly document repair order changes
Provide additional vehicle job status information/communication to department employees as needed
Review and maintain open repair orders on a regular basis
Maintain required factory training certification
Manage and direct service runners as needed
Maintain a record of carry over vehicles
Maintain the cleanliness of workstation
Maintain and execute compliance guidelines, policies and procedures at all times. Including, but not limited to state and federal laws, health and safety policies, OSHA, Red Flags, Privacy and OFAC
Any other duties deemed necessary by management
Qualification
Required
Must be presentable and professional appearing at all times
Must have valid driver's license
High school diploma or equivalent required
Good organizational skills and time management
Excellent written and verbal communication skills
Excellent listening skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Product knowledge
Preferred
4-5 Years Relevant Experience-preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Company
Miller Auto Plaza
Miller Auto Plaza provides vehicle sales and financing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase