Weaviate · 4 days ago
Customer Solution Engineer
United States
Full-time
Remote
Senior Level
5+ years expWeaviate is an AI startup specializing in an AI-native vector database that utilizes machine learning for insights from unstructured data. The Customer Solution Engineer will provide technical guidance to enterprise customers, troubleshoot issues, and contribute to product development while ensuring customer success with the company's offerings.
AI InfrastructureArtificial Intelligence (AI)Cloud ComputingDatabaseEnterprise SoftwareGenerative AIOpen SourceSearch Engine
Responsibilities
Provide expert technical guidance and support for Weaviate's products. Assist customers with deployment, configuration, troubleshooting and usage best practices
Collaborate with our engineering teams to diagnose and resolve software issues, ensuring high availability and performance for all users
Contribute to product development by reporting back customer feedback and participating in planning sessions to discuss improvements or new features
Offer guidance and support to customers during product updates, migrations, and deployments
Lead data migrations for customers moving from a proof of concept, or open-source deployment to our enterprise offerings
Contribute to the evolution of our CSE team by designing and implementing the activities, playbooks and structures required to support our growing customer base
Qualification
Required
5+ years of experience in a technical role like a Technical Account Manager, Solution Engineer, Solution Architect, or a similar role within the tech industry, preferably with a focus on software or database technologies
Experience with python and/or Go as well as SME in AI use cases and technology (generative search, RAG implementation, vector DBs)
Strong problem-solving skills and the ability to diagnose and resolve complex technical issues
Familiarity with cloud services (AWS, GCP, Azure) and infrastructure as code tools like Terraform and Kubernetes
Exceptional communication skills, capable of explaining complex technical concepts in clear, customer-friendly language
A proactive, customer-first mindset, with a dedication to resolving customer issues and enhancing their experience with our products
We value team members who thrive in a dynamic startup environment, working independently, managing their workload, and taking ownership amid shifting priorities and tight deadlines
Alignment with Weaviate's company values, demonstrating a commitment to innovation, quality, and teamwork
Preferred
Experience with monitoring tools like Grafana and Prometheus is advantageous
Benefits
Healthcare, dental, vision insurance, 401(k) employer matching.
Holiday allowance, pension plan.
Benefits provided via our Employer of Record (EOR) partner, tailored to local standards and regulations.
A shiny new MacBook
A stipend to upgrade your home office.
A dedicated budget to help you sharpen your skills and grow your career.
Company
Weaviate
Weaviate powers semantic search, RAG, and intelligent agents in one AI-native vector database platform
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$67.7MKey Investors
Index VenturesCortical Ventures,New Enterprise AssociatesZetta Venture Partners
2023-04-20Series B· $50M
2022-02-22Series A· $16.5M
2020-08-01Seed· $1.2M
Leadership Team
Bob van Luijt
CEO & Co-Founder
Recent News
2025-10-07
Company data provided by crunchbase