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Tranzeal Incorporated · 2 days ago

Technical Support Engineer - Integrations

Santa Clara, CA

Full-time

Hybrid

Entry, Mid Level

Tranzeal Incorporated is seeking a Technical Support Engineer - Integrations to provide technical support to users and administrators of their platform. The role involves troubleshooting complex software and integration issues, advocating for customers, and resolving technical cases related to the ServiceNow software and platform.

Big DataBusiness IntelligenceCloud InfrastructureInfrastructureMachine Learning

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Be a Customer Advocate providing support to users/administrators of our platform

Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform

Gain an understanding of the ServiceNow platform and all core functionality

Analyze data with a view to isolate the potential cause of the issue

Involve others to accomplish personal and group goals

Qualification

Troubleshooting LDAP/Active DirectoryWeb Services SOAPWeb Services RESTData Extraction TechnologiesEmail TroubleshootingNetwork troubleshootingRelational databasesScripting languagesLog file analysis

Required

Due to potential work with ServiceNow's government partners, candidate must be a U.S. Citizen or Green Card holder

Note: This position will also require onsite presence weekly on Tuesday and Thursday at the office

Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder)

Understanding of Email Troubleshooting (e.g. Office 365, Exchange)

Knowledge on Web Services (SOAP, REST)

Experience Data Extraction Technologies (e.g. JDBC, ODBC)

Hands-on experience exporting/importing data between separate systems

Working knowledge on Network troubleshooting (e.g. Ping, Telnet)

Hands on experience in any bi-directional, integration between two systems

Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Experience with relational databases (e.g. MySQL, Oracle)

Experience with the gathering and reading of various log files including tools like Splunk

Company

Tranzeal Incorporated

Tranzeal is an industry leading global Business Transformation Service Provider.

San Jose, California, USA

201-500 employees

https://www.tranzeal.com/

Funding

Current Stage

Growth Stage

Leadership Team

Neha Varma

Associate Director- Client Partner

Sheehan Khera

Client Partner

Company data provided by crunchbase