Indigo · 13 hours ago
1st Line IT Support Technician
Denver, CO
Full-time
Onsite
New Grad, Entry LevelIndigo is a leading company in the telecoms industry, offering an exciting opportunity for individuals looking to start or advance their careers in IT. The 1st Line IT Support Technician role involves providing technical support, resolving support tickets, assisting users, and participating in IT projects while gaining hands-on experience with various systems and platforms.
Big DataData CenterTelecommunications
Responsibilities
Prioritise and resolve support tickets, escalating issues where appropriate
Provide friendly and helpful end user support across hardware, software, and operating systems
Follow change control procedures and contribute to the creation of change requests
Assist with IT projects and attend internal IT review meetings
Provide administrative and technical support to the IT Manager
Monitor quality of work and report findings as required
Identify where users may need additional training and communicate this appropriately
Ensure compliance with company standards, processes, and policies
Qualification
Required
A genuine interest in IT and a desire to learn and grow
Strong customer service and communication skills
Ability to troubleshoot basic hardware and software issues
Familiarity with Windows and/or macOS environments (personal or professional use)
An organised approach with the ability to manage multiple tasks
A calm and helpful manner when supporting end users
Preferred
Basic understanding of networking (routing, switching, firewalls)
Awareness of Microsoft 365, SharePoint, or endpoint management tools
Experience with Azure services or hybrid cloud environments
Knowledge of Fortinet, HP, or Meraki networking equipment
Understanding of backup and disaster recovery principles
Software installation and configuration
A valid driving licence (advantageous but not essential)
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
Founded in 2009
201-500 employees
H1B Sponsorship
Indigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
Company data provided by crunchbase