Northern Mortgage · 8 hours ago
LOS Admin/Developer
Grandville, MI
Full-time
Onsite
Mid, Senior Level
3+ years expNorthern Mortgage is seeking a LOS Administrator/Developer who will optimize their ICE Encompass environment. The role involves administering the system, providing user support, ensuring compliance with regulations, and collaborating on new technologies to improve processes.
FinanceFinancial ServicesLendingMortgage
Hiring Manager
Pava Leyrer
Responsibilities
Administer, configure, maintain, and enhance our ICE Encompass system
Manage system upgrades, releases, and ongoing improvements
Monitor performance and proactively identify opportunities to streamline workflows and automate manual tasks
Provide hands-on support to end users via phone and screen share
Deliver high-touch (“VIP”) support to branches and corporate teams
Create and maintain user guides, training materials, and documentation
Manage LOS and vendor-related help desk tickets from start to finish
Maintain LOS configurations in compliance with TRID, ATR/QM, and state-specific regulations
Partner closely with Compliance and Operations to implement regulatory updates accurately and efficiently
Work cross-functionally with IT, Compliance, Accounting, and Operations to ensure system integrations work seamlessly
Research, evaluate, and support new technologies, including AI integrations and custom development efforts
Stay current on industry trends, Encompass enhancements, and mortgage technology best practices
Demonstrate the NMS CHIPP philosophy in every interaction
Act as a trusted internal resource and problem-solver
Take on additional responsibilities as needed in a fast-moving environment
Qualification
Required
Administer, configure, maintain, and enhance our ICE Encompass system
Manage system upgrades, releases, and ongoing improvements
Monitor performance and proactively identify opportunities to streamline workflows and automate manual tasks
Provide hands-on support to end users via phone and screen share
Deliver high-touch (“VIP”) support to branches and corporate teams
Create and maintain user guides, training materials, and documentation
Manage LOS and vendor-related help desk tickets from start to finish
Maintain LOS configurations in compliance with TRID, ATR/QM, and state-specific regulations
Partner closely with Compliance and Operations to implement regulatory updates accurately and efficiently
Work cross-functionally with IT, Compliance, Accounting, and Operations to ensure system integrations work seamlessly
Research, evaluate, and support new technologies, including AI integrations and custom development efforts
Stay current on industry trends, Encompass enhancements, and mortgage technology best practices
Demonstrate the NMS CHIPP philosophy in every interaction
Act as a trusted internal resource and problem-solver
Take on additional responsibilities as needed in a fast-moving environment
Strong interpersonal and customer service skills—you enjoy helping people
Comfortable supporting users remotely via phone and screen share
Highly organized with sharp attention to detail
Quick learner who adapts well to new systems and change
Excellent time management and prioritization skills
Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience)
3+ years of experience in LOS administration, system administration, or a similar technical role
Related work as a developer and leadership experience
Familiarity with programming or development concepts such as: JavaScript, API's, C#, Visual Basics or similar
Benefits
Competitive salary
Benefits
Flexibility
Company
Northern Mortgage
Northern Mortgage offers home loans for purchases, refinances, and renovation services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jake Allen
Senior Loan Partner / Licensed MLO - NMLS 1487928
Company data provided by crunchbase