NYC Department of Social Services · 15 hours ago
SNAP FH SUPPORT UNIT COORDINATOR
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
4+ years expThe NYC Department of Social Services is dedicated to providing essential benefits and services to New Yorkers in need. The SNAP Fair Hearing Compliance Unit Coordinator is responsible for overseeing the day-to-day operations of the office, ensuring compliance with regulations, and managing fair hearing requests and processes.
ConsultingGovernmentNon ProfitSocial
No H1B
Responsibilities
Oversee the coordination of SNAP Fair Hearing directives, Aid-to-Continue and alternative dispute resolutions by reviewing case records and automated systems (WMS), and Fair Hearing Electronic Management Systems (FHEMS) ensuring cases are processed and completed accurately and timely
Ensure that staff adheres to procedural guidelines so that benefits are issued and restored to appellants within prescribed time frames
Review SNAP Fair Hearing requests issues to identify trends. Prepare and analyze reports and makes recommendations for section and workflow improvements such as reinforcement training of specific training areas
Review all work performed and determines the accuracy of the work and the timeliness of the completion
Oversee the Fair Hearing Decision Resolution to ensure timely implementation of necessary actions
Formulate and oversee internal audits to ensure the correctness of actions taken by the groups and the proper tracking of day-to-day actions. Prepare and implement detailed Fair Hearing project plans. Provide technical assistance to operation, planning and development
Conduct and participate in staff meetings by attending and facilitating agenda. Keep staff informed of agency goals and changes in programs/policies and procedures. Reviews work of subordinates by monitoring section reports and compliance with deadlines in forwarding Fair Hearing documents (request, scheduling notices, and decisions). Train subordinates in the performance of duties by holding individual and unit meetings
Liaise with Fair Hearing advocates to resolve or clarify actions, trends and unique scenarios. Conduct group meetings of daily work activities, new agency policies and procedures and difficult case situations
Reassign staff to maximize section coverage when necessary
Qualification
Required
APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE
A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in '1' above; or
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in '1' above
Education and/or experience equivalent to '1', '2', or '3' above. However, all candidates must possess the one year of administrative or supervisory experience as described in '1' above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in '1' above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years
Preferred
Proficient in POS, WMS, NYCWAY
Knowledgeable in SNAP eligibility policies & procedures
Strong customer service skills
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
Business Insider
2026-01-19
2025-12-25
Government Technology US
2025-12-09
Company data provided by crunchbase