Insite Managed Solutions · 1 day ago
Client Advisor
United States
Full-time
Remote
Senior Level
5+ years expInsite Managed Solutions is dedicated to helping people win by enhancing their customer experience strategies and contact center operations. As a Client Advisor, you will partner with clients to identify opportunities for improvement and deliver meaningful results while managing and growing a portfolio of client accounts.
ConsultingHuman ResourcesManagement ConsultingOutsourcingTraining
No H1B
Hiring Manager
Jess Williams
Responsibilities
Build peer-to-peer relationships with senior client leaders and serve as a trusted advisor driving long-term partnership and retention
Own a portfolio of client accounts with performance measured by revenue targets, CSAT, retention, renewals, and expansion
Lead executive-level discovery and client discussions that uncover needs, shape direction, and influence decisions
Expand existing client partnerships by increasing value, scope, and impact delivered
Serve as the senior escalation point for client issues, including resolution, service recovery, and billing support
Stay actively involved in client work through hands-on contribution, delivery ownership, and billed project hours
Qualification
Required
Applicants must be authorized to work for ANY employer in the U.S
5+ years of experience in BPO, contact center, or client-facing consulting environments
Demonstrated success owning senior-level client relationships tied to retention and account growth
Executive presence with the ability to quickly build credibility and influence client stakeholders
Proven experience managing escalations and navigating sensitive client situations with professionalism
Strong analytical and business judgment skills with comfort using data to guide recommendations
Highly organized with the ability to manage multiple priorities and collaborate across teams
Preferred
Familiarity with Lean, Six Sigma, CX design frameworks, or change management methodologies
Benefits
Bonus opportunity for unlimited earnings with no ceiling
401k
PTO
Benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date)
Rotating employee events and activities
Hawaiian Fridays
Employee celebrations
Company
Insite Managed Solutions
Insite Managed Solutions is a business consulting company that offers business process optimization and vendor management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Rozum
Founder & CEO
Company data provided by crunchbase