Coherent Corp. · 20 hours ago
Customer Support Coordinator
Wilsonville, OR
Full-time
Onsite
Senior Level
$24/hr - $36/hr
5+ years expCoherent Corp. is a global leader in lasers, engineered materials and networking components, and they are seeking a Customer Support Coordinator to manage customer requests and support sales and service processes. The role involves processing returns, managing order bookings, and ensuring customer satisfaction through effective communication and problem-solving.
Semiconductors
Responsibilities
Receives customer requests and prepares documents/trouble tickets in the Salesforce CRM system related to processing returns (RMA's), servicing and exchanges
Process sales and service order bookings and RMA's for replacements and depot repair orders
Update databases with status of return material issues
Record and report the status of equipment returns, repair replacements, sales orders and delivery schedules
Reconcile and audit orders to customer contracts / purchase orders
Ensure sales and service orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies
Enter and book sales and service orders in the global Oracle ERP System
Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met
Interface with customers, sales and other departments to address and resolve issues related to service bookings and customer satisfaction
Provide timely order status and tracking information to internal and external customers
Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
Provide month end and quarter end support as needed to achieve corporate goals
May be asked to participate in projects and cross-functional teams to help support department and company initiatives
Qualification
Required
Minimum of 5 years of experience in Customer Service and Sales Support organization
Proven Communication skills required
Demonstrated ability to problem solve and complete tasks in a timely manner
Must be Detail oriented and organized
Exudes a professional presence and position
Preferred
Oracle and Salesforce CRM experience preferred
Strong knowledge of Service Repair, RMA fulfillment processes is a plus
Knowledge of reporting and dashboards is a plus
Experience with international shipping methods, terms and exporting orders
Experience with MS Office (Word, Excel, Outlook, etc.)
Benefits
Competitive compensation program
Company
Coherent Corp.
Coherent empowers market innovators to define the future through breakthrough technologies, from materials to systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie Eng
Chief Technology Officer
Yajun Wang
Networking Segment CTO
Recent News
GlobeNewswire
2025-12-19
2025-10-07
Company data provided by crunchbase