ProCirrus Technologies · 6 hours ago
Client Support Technician
Vancouver, WA
Full-time
Onsite
Entry, Mid Level
$50K/yr - $55K/yr
2+ years expProCirrus Technologies is a customer service company that excels at technology. They are seeking Client Support Technicians to provide exceptional support for a variety of hardware, software, and user-related challenges through various communication channels.
Cloud ManagementCyber SecurityData CenterInformation TechnologySoftware
Responsibilities
Provide the highest level of customer satisfaction through regular client contact (both technical and non-technical support)
Investigate and resolve incoming phone, chat and e-mail customer questions and issues in a timely and effective manner
Document all contact activity, including troubleshooting steps and problem resolution, in the ProCirrus internal ticketing system
Maintain familiarity with industry protocols, best practices and operate at the highest levels of ethics and professionalism
Create knowledge base articles for all issues not already documented to reduce troubleshooting and research time for future calls
Responsible for knowing when and how to escalate issues within Support and be willing to ask questions when an issue cannot be resolved in a timely fashion
Be flexible in a constantly changing work environment and work flexible hours when necessary to achieve company and individual goals
Meet or exceed performance expectations for the level of a minimum of qualifying support tickets
Perform other related support and service tasks as requested
This position requires both reliability and a positive attitude
Qualification
Required
Ability to communicate effectively, professionally and PATIENTLY with technical personnel as well as with customers who have limited computer background
Ability to work independently with a proven track record of exceptional time management and initiative
Self-starter and dynamic individual who is results-oriented
Ability to quickly learn new applications/systems
Ability to work as part of a team or independently
Ability to deliver exceptional and consistent customer service while demonstrating an ability to solve the problem
Basic Knowledge of Cloud Computing
Basic to advanced PC troubleshooting skills
All Microsoft Operating Systems
Desktop Applications
Microsoft Office products (Word, Excel, Outlook, etc.)
Printing
Add/Remove Programs
Internet Explorer, Mozilla Firefox
Basic Knowledge of PC Hardware
Basic to advanced knowledge of Networking
Participate in after-hours On-call support rotation
2-year Associates' degree in Computer Science or Computer Engineering or equivalent experience
2+ years of experience in technological field
This position requires both reliability and a positive attitude
Benefits
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance
Company
ProCirrus Technologies
ProCirrus Technologies provides cloud-based IT solutions for small to mid-sized firms.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase