General Dynamics Information Technology · 8 hours ago
Software Developer
Bossier City, LA
Full-time
Hybrid
Mid Level
$94K/yr - $126K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. The Software Developer will design, integrate, and enhance Contact Center and Service Desk platforms, supporting federal operations with a focus on cloud technologies and AI-enabled solutions.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements
Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures
Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements
Maintain system integrity, availability, and security in alignment with federal compliance and security standards
Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles
Support platform upgrades, testing, and reconfiguration across development, test, and production environments
Monitor and tune applications and integrations to ensure optimal performance and reliability
Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions
Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed
Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities
Qualification
Required
Agile Methodology, Cloud Platform, Software Solutions
3 + years of related experience
US Citizenship Required: Yes
Technical Training, Certification(s) or Degree
3+ years of software development or platform engineering experience in cloud or enterprise environments
Proficiency in JavaScript, Python and/or Java
Experience developing and working with RESTful APIs
Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices
Experience with version control systems (Git)
Strong understanding of translating business needs into technical designs, user stories, and development tasks
Strong communication skills
Ability to explain technical concepts to both technical and non-technical audiences
Proven ability to work independently while collaborating effectively within a team
Must be able to obtain and maintain a Secret Clearance
Preferred
Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect
Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation
Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB)
Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE)
Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud
AWS Certified Developer – Associate
Google Cloud Certified – Professional Cloud Developer
Benefits
Comprehensive benefits and wellness packages
401K with company match
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase