Megger · 3 days ago
Customer Service Representative (SAP a plus)
Phoenixville, PA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrMegger is a leader in electrical test and measurement globally for 130 years. The Customer Service Representative is responsible for ensuring customer satisfaction by managing product information, order entry, and delivery coordination.
ElectronicsManufacturing
Responsibilities
Maximize customer satisfaction rating by gathering customer information, fulfill customer needs, educate customers including but not limited to product selection, configuration, options, warranty, repair, delivery, price, and credit options
Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
Maintain a balance between company policy and customer benefit in decision making handling issues in the best interest of both the customer and company
Maintain customer accounts in SAP ERP system
Perform various functions and tasks within each function including, but not limited to: Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and sales shipments
Handle returns and credits
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and proficiency within the department
Perform other duties as assigned
Qualification
Required
Maximize customer satisfaction rating by gathering customer information, fulfill customer needs, educate customers including but not limited to product selection, configuration, options, warranty, repair, delivery, price, and credit options
Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly
Maintain a balance between company policy and customer benefit in decision making handling issues in the best interest of both the customer and company
Maintain customer accounts in SAP ERP system
Perform various functions and tasks within each function including, but not limited to: Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and sales shipments
Handle returns and credits
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and proficiency within the department
Perform other duties as assigned
Communication Skills: CSRs need strong communication skills to answer customer clearly. They must understand and communicate effectively in writing, by phone, or in person
Customer Service Skills: Companies rely on customer service to help retain customers by answering questions and complaints in a helpful, professional, and timely manner
Interpersonal Skills: Creating positive interactions with customers is an essential part of a representative's job
Listening Skills: Representatives must listen carefully and understand a customer's situation in order to help them effectively
Patience: Representatives must be patient and polite, especially when interacting with difficult or irate customers
Problem Solving Skills: Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention
Experience with SAP ERP required
Strong computer skills
Demonstrated aptitude for attention to detail and thorough follow through
Strong ability to multitask
Works well in a team environment, with the ability to work independently
Preferred
Manufacturing Industry helpful
Benefits
401(k) matching
Flexible schedule
On-the-job training
Professional development assistance
Referral program
Company
Megger
Megger is the premier provider of electric test equipment and measuring instruments for electrical power applications.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
E
Ernest Vignoles
Founder
Recent News
PR Newswire UK
2025-06-11
Company data provided by crunchbase