InfiCare Inc. · 1 day ago
Desktop Engineer
San Diego, CA
Contract
Onsite
Mid LevelInfiCare Inc. is seeking a skilled Desktop Engineer to support, manage, and improve the end-user computing environment. This role is responsible for endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk to ensure a secure and user-friendly IT experience.
Information Technology & Services
Responsibilities
Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune
Deploy, configure, and maintain endpoint security policies, compliance rules, and updates
Package and deploy applications using Manage Engine Endpoint
Monitor device health and remediate issues proactively
Solid knowledge of Active Directory (users, groups, GPOs, permissions)
Manage hybrid identity environments
Support user lifecycle management (onboarding, offboarding, role changes)
Enforce identity and access security best practices
Provide side desk support for desktop, laptop, and peripheral issues
Act as an escalation point for Service Desk tickets
Troubleshoot hardware, OS, application, and connectivity issues
Maintain SLAs and contribute to continuous service improvement
Design and maintain self-service solutions for end users (software installs, password resets, device requests)
Automate routine tasks using scripting (PowerShell preferred)
Improve user experience by reducing manual IT touchpoints
Administer and support enterprise print management solutions
Manage print servers, queues, drivers, and permissions
Troubleshoot printing issues across local and networked devices
Support secure and follow-me printing solutions where applicable
Create and maintain technical documentation and knowledge base articles
Collaborate with security, infrastructure, and networking teams
Participate in projects related to endpoint modernization and security
Qualification
Required
Strong experience as a Desktop Engineer Endpoint Engineer
Hands-on experience with Active Directory
Proven experience managing devices with Microsoft Intune
Solid understanding of Windows OS (Windows 11)
Experience supporting Service Desk operations and ticketing systems
Knowledge of print management in enterprise environments
Scripting experience (PowerShell)
Preferred
Experience with Microsoft
Familiarity with Zero Trust and endpoint security concepts
Experience with MDM/MAM policies
ITIL knowledge or certification
Microsoft certifications (MD-102, AZ-104, etc.)
Company
InfiCare Inc.
Based in the Washington DC area, since 2001 InfiCare Technologies has been providing IT, HealthCare & non-technical staffing services to its clients across the US.
Founded in 2001
201-500 employees
H1B Sponsorship
InfiCare Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase