General Dynamics Information Technology · 2 days ago
ServiceNow Developer Senior – Electronic Health Records
United States
Full-time
Remote
Senior Level
$109K/yr - $147K/yr
5+ years expGeneral Dynamics Information Technology has been supporting the IHS mission for over 20 years, and they are seeking a Senior ServiceNow Developer to support the Electronic Health Records Modernization program. The role involves setting up and maintaining the ServiceNow instance, developing custom reports, and enhancing the efficiency of IT service management processes.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Customize user interfaces, forms, and workflows to align with business needs
Script and automate processes, data imports, and report generation to enhance efficiency
Connect ServiceNow with other systems using REST/SOAP APIs
Perform platform health checks, upgrades, and user/role management
Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Qualification
Required
Bachelor's degree (additional work experience can be used in lieu of a degree)
5+ years of experience supporting cloud deployment and maintaining cloud solutions
Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
Proficiency with ServiceNow Reporting and Performance Analytics (PA)
Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
Experience with REST/SOAP APIs
Understanding of ACLs, UI Policies, and Business Rules
Must be able to obtain a Public Trust Level 5 clearance
Ability to travel up to 25% of the year, if needed
Preferred
8+ years of relevant analyst experience
Experience supporting federal contract program manager
Experience with additional ServiceNow modules beyond ITSM and SPM
Excellent organizational and time management skills; ability to manage frequently changing priorities of competing importance
Ability to communicate and interact effectively with internal/external teams including key stakeholders and customers
Ability to produce high-quality documentation that contributes to the overall success of our program
Benefits
401K with company match.
Comprehensive health and wellness packages.
Paid vacation and holidays.
Paid parental leave.
Paid military leave.
Paid bereavement leave.
Paid jury duty leave.
Short and long-term disability benefits.
Life insurance.
Accidental death and dismemberment insurance.
Personal accident insurance.
Critical illness insurance.
Business travel and accident insurance.
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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