Five Star Bank - California · 2 days ago
Vice President Fraud Operations Manager
Greater Sacramento
Full-time
Onsite
Mid, Senior Level
5+ years expFive Star Bank is an award-winning community business bank focused on providing customized banking solutions. The Vice President Fraud Operations Manager will oversee the Fraud Analytics department, manage fraud prevention and investigations, and ensure compliance with regulatory requirements.
BankingFinanceFinancial Services
Responsibilities
Support and manage all Fraud Analytics staff
Oversee mitigation of risk on all wires and acts to ensure customers are properly educated on fraud
Assure that regulatory timeframes are met to avoid compliance violations, which include, but are not limited to reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure timeframes, etc
Interfaces with Executive Management to accomplish system changes, add or alter products, and communicate issues
Assist with the implementing and/or updating all Regulatory Compliance regulations relating to Fraud
Responsible for oversight and completion of satisfactory audit results
Actively oversees and analyzes the investigation of any fraud/disputes issues with the appropriate fraud/dispute investigative unit or agency, as appropriate
Assists with Identifying, implementing, analyzing and reviewing pro-active processes predictive of fraudulent behaviors to mitigate loss to the bank
Develop, update and implement operational policies and procedures that minimize operational loss exposure, update fraud and dispute policies and procedures and maximize operating efficiency
Managing the active fraud monitoring of wires, ach, Zelle, debit card, credit cards, and checks
Qualification
Required
Bachelor's Degree in a related field
Business/Analytics or equivalent experience in bank fraud and/or bank operations
Minimum 5 years of significant analytical experience and skills
Ability to extract, analyze, interpret and act upon all available data with emphasis on looking for gains in process improvement, operational efficiency and loss reduction and fraud prevention
Understanding of the check clearing and electronic channel transaction processes
Ability to analyze, develop and maintain transaction authorization strategies
Working knowledge of state and federal regulations relating to bank fraud and transaction disputes
Strong supervisory and team management skills
Ability to comprehend technical written material
Organizational skills
Problem solving
Time Management
Preferred
Professionalism in dealing with others
Strong organizational, problem-solving, time management and analytical skills
Versatility, flexibility and a willingness to work within constantly changing priorities
Discretion when handling confidential and/or sensitive information
Commitment to excellence and high standards
Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
Displays initiative and works well with little or no instruction
Company
Five Star Bank - California
Five Star Bank was founded in 1999 by a group of local entrepreneurs seeking specialized banking services with an emphasis on commercial real estate and small business.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$155.9M2024-03-28Post Ipo Equity· $70.9M
2022-08-17Post Ipo Debt· $75M
2021-05-05IPO
Leadership Team
S
Shelley Wetton
Chief Marketing Officer
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