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Technical Support Specialist (TSS Level I) jobs in United States
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DAWSON · 7 hours ago

Technical Support Specialist (TSS Level I)

DAWSON is a company that supports mission-critical Department of Homeland Security operations. They are seeking a Technical Support Specialist to coordinate with stakeholders, manage equipment, and provide training on equipment protocols.
Defense & Space
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Work & Life Balance
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Conduct CBRN detection operations
Function as Project Manager when the project manager is absent
Manage and maintain file system for regional documentation to include record keeping, following file standards and protocols, and maintaining both electronic and paper files
Responsible for maintaining their equipment, tactics, techniques, and procedure standards by completing all training, including refresher training, in accordance with MDDP policies
Supports fleet management by documenting, tracking, submitting, and filing all necessary fleet vehicle information in accordance with MDDP, CWMD, and DHS policies
Adheres to professional standards and codes of conduct set forth by MDDP, CWMD, and DHS including dress code, all forms of communication standards, social media regulations, and other policies as required
Presents clear, concise, and accurate information on the Mobile Detection Deployment Program and its capabilities to a variety of stakeholders and group sizes
Supports training on and answers questions on policies, procedures, protocols, and equipment of the program to a variety of stakeholders and group sizes unless otherwise directed
Submit Travel Approvals within 48hrs after members receive an Operations Order (OPORD) unless otherwise directed
Provides support for Situation Reports (SITREPs)
Provides input for After Action Reports (AARs)

Qualification

CBRN subject matter expertOperational planning experienceCommercial Driver’s License Class BMicrosoft Office SuiteNational Incident Management SystemPublic speaking skillsBasic Radiation Fundamental CertificationLeadership qualitiesCritical thinking skillsCommunication skills

Required

Active Secret Security Clearance
CBRN subject matter expert
Able to carry equipment up to 50lbs
Have a Commercial Driver's License Class B (CDL B) or ability to obtain within 3 months following contract award
10 years' experience in operational planning and coordination of detection and preventative activities; 7 years hands on experience of the same
Operational experience in planning CBRN detection operations, managing logistics, and executing detection during NSSE, events of significance to include SEAR, events of all levels (I through V), enhanced steady state, steady-state, and surge operations
Equipment experience shall include the use of primary and secondary screening devices including spectroscopic devices and chemical identification equipment utilizing FTIR and Raman technologies
Demonstrate tactics, techniques, and procedures for CBRN detection operations
Excellent leadership qualities, public speaking and presentation skills
National Incident Management System (NIMS) and Incident Command Structure (ICS) certifications and courses
Excellent decision making and critical thinking skills in a high paced environment
At least one Basic Radiation Fundamental Training Program Certification
Primary and secondary screening preventative certifications
Possess excellent verbal and written communication skills
Proficiency with Microsoft Office Suite for performance of duties
Be able to read, write, and speak English fluently
Travel 50 – 75% during the year

Benefits

Medical, dental, and vision insurance
A 401(k) program with employer match
Paid vacation and sick leave
Employer-paid basic life and AD&D insurance
An Employee Assistance Program
A flexible work environment
Several voluntary benefits including critical illness coverage
Accident insurance
Identity theft coverage
Pet insurance

Company

DAWSON

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DAWSON is a Native Hawaiian global business enterprise whose highly skilled and specialized staff, in-place management systems, and responsive global reach bring a depth of expertise and versatility to its Construction, Environmental, Operations and Maintenance, and Professional and Technical Services.

Funding

Current Stage
Late Stage
Company data provided by crunchbase