Nelson Frank · 6 days ago
ServiceNow SPM Developer
Virginia, United States
Full-time
Onsite
Senior Level
$130K/yr - $140K/yr
5+ years expNelson Frank is seeking an experienced ServiceNow Developer to support and expand an enterprise-level ServiceNow environment. The role focuses on the design, configuration, and deployment of the ServiceNow Strategic Portfolio Management module to enhance portfolio visibility and decision-making support.
ConsultingHuman ResourcesRecruitingStaffing Agency
No H1B
Security Clearance RequiredHiring Manager
Harry Avery
Responsibilities
Design, configure, and build solutions across the ServiceNow platform in alignment with established governance and technical standards
Support current ServiceNow capabilities, including ITSM and related platform modules
Develop custom applications, workflows, business rules, UI policies, client scripts, integrations, and automation solutions
Participate in Agile delivery ceremonies including sprint planning, backlog refinement, reviews, testing, and release activities
Lead the implementation of Strategic Portfolio Management features including Demand Management, Project Portfolio Management, Resource Management, and related capabilities
Configure SPM data structures, workflows, and reporting components to support prioritization, financial tracking, and performance management
Translate portfolio management needs into scalable, maintainable ServiceNow configurations
Apply out-of-the-box functionality where possible to reduce technical debt, documenting and justifying any customizations
Support data migration, validation, and onboarding of legacy project or portfolio data into ServiceNow
Collaborate with analysts, architects, PMs, and federal stakeholders to ensure requirements are accurately captured and delivered
Follow all established governance, change control, and quality assurance processes
Provide technical guidance during requirements discussions to help shape feasible solutions
Produce documentation including design specifications, configuration notes, and knowledge-transfer materials
Qualification
Required
5+ years of hands-on ServiceNow development experience
Direct experience implementing and configuring the Strategic Portfolio Management suite in an enterprise setting
Strong understanding of ServiceNow architecture, scripting, data models, and platform capabilities
Experience delivering work within Agile or SAFe environments
Ability to operate within regulated or compliance-heavy environments
Strong communication skills with the ability to work across technical and non-technical teams
End-to-end implementation experience for SPM capabilities, including Demand Management and Project Portfolio Management, plus at least one additional area such as Resource Management or Financial Planning
Proven ability to design portfolio data structures, including demand intake, project hierarchies, cost/benefit plans, funding models, and performance metrics
Experience configuring governance processes such as scoring models, prioritization workflows, approvals, and stage gates
Hands-on experience developing SPM dashboards, reports, and performance analytics for leadership-level visibility
Ability to align SPM configurations to organizational investment planning or portfolio review processes
Demonstrated ability to favor out-of-the-box SPM functionality, with documented rationale for any customization
Experience migrating legacy data into SPM with thorough validation and reconciliation
Understanding of how SPM integrates with ITSM, Agile, and other ServiceNow modules
Experience facilitating or participating in SPM requirements workshops with business or executive stakeholders
Ability to convert high-level portfolio concepts into concrete configuration designs
Bachelor's degree or equivalent professional experience
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS‑SPM)
Ability to obtain and maintain a Public Trust or equivalent background investigation
Preferred
Experience supporting ServiceNow within federal or highly regulated environments
Familiarity with governance frameworks including architectural review, change control, and release management
Strong understanding of ITSM processes (Incident, Problem, Change, Request)
Experience with integrations using IntegrationHub, REST APIs, or middleware tools
Exposure to CMDB initiatives such as CI modeling, data quality, and integration alignment
Experience developing analytics and dashboards across a range of ServiceNow modules
Background providing operational support for production ServiceNow environments
Strong documentation and communication skills suited for audits, stakeholder reporting, and training
Experience working within Agile teams including sprint ceremonies
Company
Nelson Frank
Nelson Frank is a recruitment firm that provides jobs to the right employers to suit their skills and professional ambitions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase