Idexcel · 5 hours ago
Datacenter Operations Specialist
Childress, TX
Contract
Onsite
Mid Level
3+ years expIdexcel is seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, including next-generation AI platforms. This hands-on, customer-facing role focuses on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
Cloud ComputingInformation TechnologySoftware
No H1B
U.S. Citizen OnlyHiring Manager
Bala Krishna bob
Responsibilities
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
Qualification
Required
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving abilities
Comfortable working independently on-site and communicating clearly with customers
Willingness to learn and support emerging technologies, including AI platforms
3–5+ years of experience in technical support, field service, or data center roles
Associate or Bachelor's degree in IT or related field (or equivalent experience)
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules
Candidate lives locally (within 15–45 minutes of the work site)
Comfortable with daily commute
Willing to work shifts and be on-call
Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
Experience with server swaps and deployments
Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
Follows provided Plan of Action (POA) from support
Can handle the physical demands of the job
Provides real-time, detailed documentation
Demonstrates good documentation habits
Communicates clearly, directly, and proactively
Is personable and articulate
Works well in a team and maintains a positive attitude
Demonstrates strong work ethic and accountability
Can prioritize tasks based on severity and customer demand
Shows initiative and thrives in fast-paced, critical environments
Ability and willingness to obtain (or having held) a security clearance
Preferred
Dell or other vendor certifications are a plus, but not required
Experience with water cooling servers (desirable, not required)
Has built PCs
Stays current with technology (reading, company announcements, continuous learning)
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase