Galactic Minds INC · 18 hours ago
Application Operations (AppOps) Engineer
Berkeley Heights, NJ
Contract
Onsite
Senior Level
5+ years expGalactic Minds INC is seeking an Application Operations (AppOps) Engineer to ensure the stability and performance of enterprise applications within their digital and card services ecosystem. The role involves providing technical support across various platforms, troubleshooting issues, and collaborating with teams to maintain high-availability applications.
Business IntelligenceConsultingInformation TechnologyRecruitingStaffing Agency
Hiring Manager
Shruti Yadav
Responsibilities
Provide hands‑on technical support for production and non‑production applications across multiple platforms (Linux, Unix, or Windows environments)
Troubleshoot and resolve issues in multi-tier distributed systems, APIs, web services, and batch/transaction processing environments
Participate in a rotating 24x7 on-call schedule, responding to escalations affecting clients, transactions, tokens, batch jobs, file transmissions, and/or internal workflows
Create and enhance monitoring, dashboards, alerts, and health checks using enterprise monitoring tools (e.g., Splunk, AppDynamics, Dynatrace, ExtraHop)
Implement and automate operational tasks including deployments, environment validation, job monitoring, error detection, and alert remediation
Support release deployments, configuration updates, change management activities, and fallbacks during maintenance windows
Collaborate with development, QA, and product teams to ensure applications are production‑ready
Analyze production incidents, identify patterns, and contribute to root cause analysis (RCA), preventive actions, and continuous improvement
Maintain technical documentation, knowledge articles, runbooks, and support procedures
Support capacity planning, performance tuning, stability initiatives, and ongoing modernization efforts
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent technical experience
5 – 10+ years of experience in application support, system administration, DevOps, SRE, or production operations
Experience supporting distributed, cloud, or web‑based applications in a 24x7 environment
Strong technical experience with Unix/Linux or Windows administration
Experience with scripting (e.g., Bash, PowerShell, Python)
Familiarity with application monitoring & logging tools (Splunk, Dynatrace, AppDynamics, ExtraHop, etc.)
Experience with job schedulers (Control-M, Autosys) and file transmission protocols (SFTP, NDM, FTP)
Understanding of networking fundamentals (TCP/IP, DNS, firewalls, load balancers)
Ability to troubleshoot complex system issues involving infrastructure, databases, application services, or integrations
Participation in on-call rotations and willingness to work off-hours as needed
Preferred
Experience with database technologies (Oracle, SQL Server)
Experience with containers and orchestration (OpenShift, Kubernetes, Docker) is a plus
Cloud knowledge (Azure, AWS) including resource management and deployment concepts
Knowledge of CI/CD tools, version control, and automation frameworks
Familiarity with financial systems, payments, tokenization, dispute processing, or batch processing environments
Understanding of ITIL concepts (Incident, Problem, Change Management)
Experience with legacy systems and willingness to support them when needed
Company
Galactic Minds INC
Galactic Minds INC is a leading IT consulting company specialized in staffing and workforce solutions with a strong presence across USA, Canada, and Mexico.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Akash Pattnaik
Founder and M.D.
Company data provided by crunchbase