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Amazon Web Services (AWS) · 5 hours ago

Senior Technical Program Manager, EC2 Capacity Customer Experience

Herndon, VA

Full-time

Onsite

Senior Level

$149K/yr - $201K/yr

5+ years exp

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. The EC2 CCX team is seeking a Technical Program Manager to plan customer capacity, manage demand intake, and drive key initiatives that support business goals while collaborating with various engineering organizations.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Plan customer capacity within our Amazon Dedicated Cloud (ADC) portfolio

Serve as EC2’s primary POC for managing demand intake

Organize supportability scenarios to influence VP+ business decisions

Ensure infrastructure and EC2 teams execute against global commitments

Drive key initiatives that support goals/KPIs that are measured and reported to executive leadership

Make high velocity decisions under circumstances that can at times be ambiguous

Drive process improvements

Collaborate with engineering organizations to build new technologies that automate all aspects of EC2's capacity planning and delivery within the portfolio

Qualification

Technical program managementInfrastructure managementUS Government Security ClearanceCross-functional team leadershipKPI/SLA definitionProject managementRisk managementProcess improvementCommunication skills

Required

5+ years of technical product or program management experience

Experience leading highly technical programs involving infrastructure, complex systems, systems engineering

Experience managing programs across cross functional teams, building processes and coordinating release schedules

Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Experience in technical program management working directly with software engineering teams

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002

Seattle, Washington, USA

10001+ employees

http://aws.amazon.com

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

BIRD Foundation

2025-01-22Grant

Leadership Team

Matt Garman

Chief Executive Officer

Anand Desikan

CTO, CXO Advisor, and Enterprise Technologist

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Company data provided by crunchbase