Wilkins Recreational Vehicles · 2 days ago
Customer Service Advisor
Churchville, NY
Full-time
Onsite
Entry Level
$50K/yr - $80K/yr
2+ years expWilkins Recreational Vehicles is an award-winning company that values talent and offers growth opportunities. They are seeking a Customer Service Advisor to oversee the customer service experience, from appointment setting to final billing, while maintaining positive rapport and promoting products to customers.
AutomotiveRecreational VehiclesRetail
Responsibilities
Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill
Greets, establishes, and maintains a positive rapport with customers
Assists customers in determining needs; promotes our products, accordingly
Estimates cost of repair and prepares itemized service order
Initiates service orders, secures customer’s signature, and closes when completed
Develops a keen understanding of all of our products and services
Understands effective service sales processes and actively seeks sales opportunities
Maintains good communication with customer and follows up after work is completed to ensure satisfaction
Understands customer’s needs, committed to exceed customer expectations every day
Complies with all company policies and procedures
Qualification
Required
A minimum of 2 years' experience in a customer service role is preferred but not required
Motivated individual who enjoys working in a fast-paced environment
Professional appearance
Strong communication skills
Positive attitude
Strong work ethic
Professional conduct
Benefits
Medical, Dental, and Vision Insurance with multiple options
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Company
Wilkins Recreational Vehicles
Join a team with a legacy of excellence! Wilkins RV, a family-owned business spanning three generations, is the premier RV dealer in New York, offering top-quality RVs, outstanding customer service, and a passion for adventure.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase