Collabera · 9 hours ago
Customer Support Representative
Phoenix, AZ
Contract
Hybrid
New Grad, Entry Level
$22/hr - $23/hrCollabera is a company specializing in staffing and consulting solutions, and they are seeking a Customer Support Representative. The role involves handling customer inquiries and escalations, providing assistance with service issues, and maintaining documentation of interactions.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Sneha Agrawal
Responsibilities
Handle Level 2 escalation calls (300-400/month, phones only)
Assist with help desk questions, system unlocks, and complex service issues
Manage live customer escalations (non-regulatory)
Handle direct customer calls regarding credit card rewards: redeeming points, gift card purchases, missing rewards, and loyalty program servicing
Maintain strong documentation of complaints and interactions
Qualification
Required
Handle Level 2 escalation calls (300-400/month, phones only)
Assist with help desk questions, system unlocks, and complex service issues
Manage live customer escalations (non-regulatory)
Handle direct customer calls regarding credit card rewards: redeeming points, gift card purchases, missing rewards, and loyalty program servicing
Maintain strong documentation of complaints and interactions
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
Paid parking/public transportation
Paid time
Paid sick and safe time
Hours of paid vacation time
Weeks of paid parental leave
Paid holidays annually - AS Applicable
Company
Collabera
Collabera is an end-to-end information technology services and solutions provider helping clients align their business and IT strategies.
Founded in 1991
10001+ employees
H1B Sponsorship
Collabera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (141)
2024 (93)
2023 (120)
2022 (186)
2021 (180)
2020 (146)
Funding
Current Stage
Late StageTotal Funding
$30M2006-05-04Series Unknown· $30M
Leadership Team
Lalit Sharma
CFO
Michael H. Abraham
Chief Financial Officer
Recent News
2026-02-06
2024-04-09
2023-01-20
Company data provided by crunchbase