Miller Zell · 8 hours ago
Tier 1 Help Desk Support
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelMiller Zell is seeking a Tier I Service Desk Specialist who will serve as the first point of contact for their corporate service desk. The role involves fielding support requests, managing tickets, and providing technical assistance for various issues including PC/Mac, applications, and network-related inquiries.
Retail
Responsibilities
Serve as the first point of contact for customers seeking technical assistance by walk-up, phone, chat or email regarding PC/Mac/Application/Network related issues or questions
Accurately document, triage, enter, and prioritize service desk incidents and requests using HaloITSM Service Desk platform
Responsible for new computer configurations and setups of new hire equipment at workstations for first-day access
Responsible for collaborating or escalating service desk tickets to the next tier when
Diagnose and resolve common technical issues, including password resets, account lockouts, basic MacOS/Windows 11 issues, Email and Microsoft 365 problems, printer and peripheral issues, network connectivity (Wi-Fi, LAN, VPN basics)
Ability to support collaboration hardware such as Teams Rooms/Neat Bars in conference
Perform remote support in a timely manner using supplied tools and
Provide basic user education to prevent repeated issues or to demonstrate new feature
Create beneficial documentation for repeated user interactions and incidents for knowledgebase
Verify resolution and confirm user satisfaction before ticket
Maintain the highest possible level of customer
May be required to support end users after hours or on weekends for emergency
Assist with IT projects when
Qualification
Required
Only Atlanta based candidates will be considered
This role will be in office 5 days per week
Associate degree in the field of Computer Science/Network Support or previous service desk/technical support experience required
Strong customer service and end user support
Excellent knowledge of Windows 11 as well as MacOS and mobile
Experience with Office 365, SharePoint, OneDrive
Experience with Outlook, Teams, Word, Excel, PowerPoint desktop
Excellent written and verbal communication
Ability to create end user documentation for a knowledge base or self-help
Ability to solve problems and diagnose a wide range of software and technical issues in person or via remote support
Demonstrates eagerness to learn and share
Must have attention to detail and ability to follow
Must be flexible, ability to handle multiple responsibilities, and organize priorities in a fast-paced work environment
Elevated level of professionalism and ability to maintain
Basic understanding of network infrastructure, DHCP
Company
Miller Zell
Miller Zell is a specialists in retail store design and development.
Founded in 1964
201-500 employees
H1B Sponsorship
Miller Zell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
David D. Seem
EVP CFO
Franklin Villamar
Chief Financial Officer
Recent News
Company data provided by crunchbase