ApTask · 1 day ago
Operations Technician II
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. The Operations Technician II will be responsible for monitoring and maintaining the transport network, opening trouble tickets, and collaborating with various teams to ensure effective network operations.
Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Responsibilities
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
Qualification
Required
Knowledge and experience in network architecture of Transport network services and systems
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively
Has thorough understanding of telecom, network topology and repair procedures
Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment
Communicates effectively with peers, other NOC centers, off-net providers and customers
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
Preferred
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support specialist
Experience working in a Network Operations Center
Company
ApTask
ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taj Haslani
Founder
Recent News
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