Kelly · 15 hours ago
Document Service Representative
Albany, NY
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expKelly is a staffing company dedicated to connecting individuals with career opportunities. They are seeking a Document Service Representative to process incoming mail, manage claims and correspondence, and collaborate with various departments to ensure compliance and resolve issues.
OutsourcingProfessional Services
No H1B
Responsibilities
Processing incoming mail for the entire organization, including detailed sorting, batch preparation, and accurate scanning of all claims and correspondence documents
Examining, data entering, and re-writing physician, hospital, dental, and pharmacy claims using established policies and medical claims coding guidelines
Utilizing FormWorks for OCR error correction, “Key from Image,” and key entry on claims and correspondence in accordance with departmental standards
Filing images appropriately and routing work items to the correct departments to maintain service level agreements and regulatory compliance
Collaborating with Member Services, Provider Services, Claims Operations, and Medical Affairs to resolve claims and correspondence issues
Identifying and reporting system, billing, filing, scanning, or workflow issues to management
Maintaining production, accuracy, and quality standards while working independently and meeting deadlines
Assisting with process improvements, training new staff as needed, and completing required departmental documents accurately
Qualification
Required
Hold a high school diploma or GED
Have at least six (6) months of alphanumeric data entry experience in a healthcare setting
Possess a year or more of claims examining procedural review experience
Are familiar with CPT-4, HCPCS, ICD-9 codes, and healthcare correspondence
Have experience with on-line data entry systems, such as Macess EXP and FormWorks, and strong PC skills
Demonstrate strong attention to detail, problem-solving, and time management skills
Can communicate effectively, both verbally and in writing, with appropriate grammar and professionalism
Can work independently with minimal supervision, balancing multiple tasks efficiently
Are comfortable working on-site, sitting or standing for prolonged periods, and occasionally traveling for meetings or training
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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