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Webex Contact Center Enterprise Engineer jobs in United States
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GAC Solutions · 1 day ago

Webex Contact Center Enterprise Engineer

positionUnited States
timeContract
remoteRemote
seniorityMid Level
GAC Solutions is seeking a WCCE Engineer responsible for the design, implementation, and management of Cisco’s cloud-based contact center solutions. The role involves bridging the gap between legacy on-premises systems and modern cloud environments to ensure seamless omnichannel customer interactions.
ConsultingEnterprise SoftwareInformation TechnologyRetail
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H1B Sponsor Likelynote
Hiring Manager
Goutham Rayabandi
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Responsibilities

Administration Webex Control Hub, User Profiles, Skill Group Assignment
Call Handling IVR Scripting, Flow Designer, Courtesy Callback, Post-Call Surveys
Desktop Cisco Finesse Gadgets, Agent Desktop Customization
Advanced Tech Webex Connect, CCAI (Contact Center AI), Virtual Agents

Qualification

ICMCVPSIPVoIPSkill-Based RoutingREST APIsCUICWebex Control HubIVR ScriptingCisco FinesseWebex Connect

Required

Deep expertise in ICM (Intelligent Call Manager), CVP (Customer Voice Portal), and Cisco Finesse
Strong understanding of SIP, VoIP, QoS, and cloud connectivity (Azure/AWS)
Proficiency in Skill-Based Routing (SBR), Longest Available Agent (LAA), and Precision Queueing
Ability to use Pebble expressions, invoke REST APIs, and parse JSON/XML for custom integrations
Advanced knowledge of CUIC and Webex Contact Center Analyzer
Administration Webex Control Hub, User Profiles, Skill Group Assignment
Call Handling IVR Scripting, Flow Designer, Courtesy Callback, Post-Call Surveys
Desktop Cisco Finesse Gadgets, Agent Desktop Customization
Advanced Tech Webex Connect, CCAI (Contact Center AI), Virtual Agents

Company

GAC Solutions

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GAC Solutions was designed to help our client partners build winning teams.
dateFounded in 2012
location
Schaumburg, Illinois, USA
people-size501-1000 employees
web-link
https://gacsol.com

H1B Sponsorship

GAC Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (19)
2023 (18)
2022 (13)
2021 (6)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Jay Madipadaga
Chief Executive Officer
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Deepak Patel
Chief Financial Officer
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Recent News

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2026-01-19
Company data provided by crunchbase