NEOGOV · 20 hours ago
CUSTOMER SERVICE REPRESENTATIVE - SCIENCE CENTER
Monroe, NC
Full-time
Onsite
New Grad, Entry Level
$19.59/hr - $19.59/hrNEOGOV is seeking a Customer Service Representative for the Science Center in Monroe, NC. The role involves providing customer service to visitors, assisting with daily operations, and maintaining safety and records at the Science Center.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assisting customers and Science Center staff, monitoring exhibits and maintaining safety; maintaining the cash drawer; fills in during the absence of the absence of the Science Center Supervisor and Marketing and Membership Specialist; maintains records and files
Greets customers when entering the Science Center; responds to customer complaints
Assists with daily operations of the Science Center by conducting opening and closing procedures
Provides assistance to customers with admission, scheduling birthday parties, summer camp programs, and memberships
Handles incoming calls and responds to inquiries as required; ensures that telephone calls are handled professionally and thoroughly and that customer requests are fulfilled
Receives and processes customer orders and payment transactions; reconciles and balances cash drawer; prepares daily operation and cash reports for submittal to Science Center Supervisor
Receives, processes, and enters a variety of information into computer system
Performs related tasks as required
Qualification
Required
Any combination of education and experience equivalent to graduation from high school and moderate customer service and retail sales experience
Possession of an appropriate driver's license valid in the State of North Carolina
Ability to work flexible hours when needed
General knowledge of standard office procedures, practices, and equipment
Good organizational skills essential
Ability to understand and follow oral and written directions
Ability to follow work procedures
Ability to post accounts and to perform mathematical computations with speed and accuracy
Skilled in the use of a variety of office machines and some typing ability
Ability to establish and maintain effective working relationships with associates and the general public
Benefits
Comprehensive benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase