Litera · 2 hours ago
Solutions Architect
North Carolina, United States
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $138K/yr
6+ years expLitera is a leader in legal technology, dedicated to improving the legal profession through innovative solutions. As a Solutions Architect, you will drive product adoption and customer success by collaborating with clients, providing technical support, and enhancing product usage in the legal tech space.
Customer ServiceDocument ManagementInnovation ManagementLegalLegal Tech
Responsibilities
Product Knowledge: Develop mastery of your assigned product(s) from a usage perspective. Be able to explain, develop and document best practices, understand business cases addressed by the product and its features, and recognize what healthy adoption of the tool looks like
Customer Adoption: Act as a point of contact to ensure customers are fully equipped to utilize Litera’s products effectively. Create documentation on how to take advantage of new or underutilized features or practices. Empower firms with your knowledge and the tools necessary for success. Identify additional uses cases for our customers to get value our of the product they currently own
Pre-Sales Technical Support: Collaborate with the sales team to address technical questions during the sales cycle. Provide expert guidance on implementation approaches, technical requirements, and best practices to prospective customers. Assist in solution demonstrations tailored to specific customer needs
Implementation Planning: Help potential customers understand implementation timelines, resource requirements, and integration considerations. Develop high-level technical roadmaps that align with customer business objectives
Implementation Partner Support: Provide technical guidance, training, and best practices to implementation partners to ensure successful onboarding of our software. Act as a technical liaison between partners and internal teams to resolve complex implementation challenges. Enable partners to deliver high-quality implementations that drive customer satisfaction
Proactive Outreach: Regularly engage with customers to anticipate their needs, identify underused features, and drive product adoption. Initiate contact and build relationships rather than waiting for customers to reach out
Usage Analysis: Consistently monitor and analyze customer usage data to identify trends and opportunities for increased engagement. Your insights are crucial for tailoring our approach to meet customer needs
Renewal Management: Work with the CSMs and renewals team to both identify and mitigate risk of churn as well as spot growth opportunities. Your proactive efforts ensure smooth transitions and high retention rates
Improving Customer Sentiment: Focus on enhancing customer sentiment by addressing their concerns, offering tailored solutions, and showcasing the value of Company products. Address escalations relating to product usage and adoption. Turn customers into loyal advocates
Feedback Loop: Actively collect and communicate customer feedback to internal teams, contributing to product improvements and innovations. Act as the conduit for the flow of information to and from the firm with regards to your assigned product, assist in the creation of documentation when needed, and shepherd technical requests
Technical Solution Design: Develop technical solution designs that address specific customer challenges and requirements. Provide guidance on system architecture, integrations, and customizations
Travel: As a customer facing resource, you may need to participate in on-site meetings and events and should expect some level of travel
Track Time and Effort: To better understand utilization and balance workload, you are expected to track core activities in the designated Company tracking system. Maintain detailed records of all material customer engagements, interactions, and outcomes. This tracking is essential for measuring success, refining strategies, and ensuring consistent follow-up
Qualification
Required
6-8+ years of experience in legal technology with experience at a law firm and/or legal tech SAAS company required
Comprehensive understanding of the law firm technology ecosystem, including how core systems integrate and interact, as well as insight into emerging legal tech trends
Demonstrated ability to confidently present complex technical solutions and strategic recommendations to executive stakeholders, including tailoring messaging to align with business priorities and influence decision-making
Strong leadership skills with a demonstrated ability to manage enterprise-level projects and coordinate team efforts
Proven ability to establish best practices, mentor colleagues, and oversee partner performance to ensure consistent delivery quality and high-value customer outcomes
Thrives in agile environments where priorities shift rapidly in response to market opportunities and customer needs, consistently maintaining focus, flexibility, and effectiveness amid change
Ability to strategically balance external customer needs with internal business objectives, ensuring solutions drive client success while supporting scalable, efficient, and sustainable company outcomes
Passion for driving customer success with excellent communication skills and a tenacious approach to problem-solving
Benefits
Health insurance
Retirement savings plans
Generous paid time off
Supportive work-life balance
Comprehensive benefits package
Incentive and recognition programs
401k contribution
Company
Litera
Litera is a legaltech firm that provides of document lifecycle and transaction management solutions.
501-1000 employees
H1B Sponsorship
Litera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$102MKey Investors
HgK1 Investment Management
2021-11-05Private Equity
2021-01-07Series Unknown· $2M
2019-05-08Private Equity
Leadership Team
Avaneesh Marwaha
CEO
Bryan Smith
Director of Product Management
Recent News
2025-12-03
Company data provided by crunchbase