Google · 2 days ago
Solutions Consultant, Feedback Operations
Pittsburgh, PA, USA
Full-time
Onsite
Mid, Senior Level
$110K/yr - $157K/yr
5+ years expGoogle is seeking a Solutions Consultant for Feedback Operations to advocate for users by creating helpful experiences across their product ecosystem. The role involves designing, implementing, and optimizing technical solutions and processes for user feedback operations, ensuring that user insights drive data-informed decisions and enhance product development.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Design, implement, and optimize scalable technical solutions and workflows for user feedback collection, triaging, analysis, and reporting
Collaborate with product, engineering, and product support managers to translate business needs into technical requirements for feedback tools and processes
Lead projects to enhance feedback platforms, tools, and operational efficiency, managing them from conception through launch and landing
Analyze user feedback data to uncover product issues, trends, and improvement opportunities, delivering actionable insights to stakeholders
Provide technical guidance, troubleshoot issues within the feedback ecosystem, and contribute to the strategic roadmap for Feedback Operations tools and services
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in a project management or a customer-facing role
Preferred
Experience with user feedback platforms and tools (e.g., Listnr, Buganizer)
Experience working with large-scale operations and vendor teams
Experience in data analysis and visualization tools (e.g., SQL)
Experience in process design, optimization, and workflow automation
Familiarity with Google's product development lifecycle
Understanding of customer support operations and related technologies
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Kleiner Perkins,Sequoia CapitalAndy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
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Search Engine Journal
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Company data provided by crunchbase