Liberty Mutual Insurance · 2 days ago
Claims Customer Care Representative
Liberty Lake, WA
Full-time
Onsite
Entry Level
$42K/yr - $76K/yr
2+ years expLiberty Mutual Insurance is seeking a Claims Customer Care Representative to support the Personal Insurance Water Mitigation Unit. The role involves providing customer service, managing claims administration, and ensuring customer satisfaction in a fast-paced environment.
FinanceFinancial ServicesInsurance
Responsibilities
Provides efficient customer service by promptly and courteously responding to all phone inquiries regarding Personal Insurance claims
Performs initial capture of water damage mitigation efforts from vendors and performs enhanced capture steps as needed. Handles status calls and aids on pending claims through effective collaboration with internal and external partners
May receive daily claim assignments and process claims administrative tasks. Supports a Claims Restoration Specialist by effectively managing an inventory of activities, phone call handling and document follow up
Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs, as well as deductible impacts and loss implications, and may make limited recommendations on the mitigation process as needed
Processes caller transactions and responds to email communications accurately and within established Water Mitigation Unit standards. Manages and utilizes time effectively to ensure productivity and quality standards are met
Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to vendors. Effectively operates systems and applications including computer desktop and various Microsoft programs including Word, Outlook and Excel. Demonstrates subject matter expertise and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required
Assists with departmental training and communication as needed. May assist with quality reviews and opening and/or closing duties. Supports and assists with office and or department projects and programs
Process non-complex claim payments of up to $5,000 and expense payments of up to $500 as directed by Management
Qualification
Required
High School degree or equivalent training or experience in a business related field, or a minimum of 2 years related work experience is required
Customer Service experience required
Ability to review record and organize written data from a variety of sources required
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required
Ability to handle confidential and proprietary information is required
Proficiency with computers is mandatory
Appropriate licenses upon hiring/training, along with a passing score on required Proficiency Assessments is required
Preferred
Knowledge of Microsoft Word, Excel, Outlook and keyboard shortcuts is desired
Must be able to type a minimum of 25 WPM
Benefits
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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