Wentworth Institute of Technology · 3 hours ago
Technical Support Specialist I
Boston, MA
Full-time
Onsite
Entry Level
$27.18/hr - $30.26/hr
1+ years expWentworth Institute of Technology is seeking a Technical Support Specialist I. This role is critical in providing software, hardware, and application support for the campus community, ensuring efficient use of technology within the university environment.
Higher Education
No H1B
Responsibilities
Providing expert diagnosis and resolution of technical issues
Responsible for detailed documentation of problems and solutions
Contributing to remote support for campus needs when required
Contributing to the creation and maintenance of a knowledge base containing solutions to common technical challenges
Flexibility for occasional evening and/or weekend work may be required to meet the university’s diverse technological needs
Qualification
Required
Bachelor's degree
1 - 3 Years work experience
Comprehensive understanding of computer software, hardware, and various applications
Familiarity with troubleshooting methods and issue diagnosis for IT-related products
Knowledge of creating and maintaining a knowledge base containing solutions to common technical challenges
Awareness of remote support tools and techniques to assist campus needs
Understanding of universities as a business, including the unique needs, structures, and goals that influence technology use within an academic environment
Proficient in providing technical support and customer service, both in-person and remotely
Skilled in documenting detailed problems and solutions effectively
Capability to analyze complex technical issues and provide appropriate solutions
Ability to work in collaboration with various teams and also independently when required
Ability to communicate complex technical information to non-technical users clearly and concisely
Strong organizational abilities, with an emphasis on prioritizing and multitasking
Capacity to contribute to ongoing projects and initiatives, showing flexibility for occasional evening and/or weekend work
Demonstrated ability to maintain professionalism and deliver exceptional service to the university's diverse community
Preferred
The ideal candidate will have experience with some supervision as well as working in a fast paced environment
They should have knowledge of OS X and Windows as well as certifications (A+, CCNA, ITIL, Apple, Lenovo preferred)
Proven ability to build strong working relationships with various individuals and groups in an operational and project setting
Experience collaborating with departments and promoting technologies and services
Company
Wentworth Institute of Technology
Founded in 1904, Wentworth Institute of Technology provides a comprehensive, interdisciplinary, project-based education in architecture and design, computing and data science, engineering, management, and sciences and humanities that integrates classroom, laboratory, studio, cooperative and experiential learning to develop career-ready, skilled professionals, and engaged citizens.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bobby Malkasian
OSHA AND WELDING INSTRUCTOR
Kimberly McLean
Office Assistant at the Center for Commnity and Learning Partnerships
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